CIO Today

CIO Today Network Sites:   Top Tech News  |   CIO Today   |   Mobile Tech Today   |   Data Storage Today
Daily Briefing for Technology's Top Decision-Makers
Neustar, Inc.
Protect your website & network
using real-time information & analysis

www.neustar.biz
Saturday, April 19th 
Next Generation Data Center Is Here!
This ad will display for the next 20 seconds. Please click for more information, or scroll down to pass the ad, or Close Ad.
Trending Topics:   Security Heartbleed Big Data Cloud Computing Windows XP Data Centers OS X Mavericks
Home
Enterprise Software
Enterprise Hardware
Big Data
Network Security
Cloud Computing
CRM Systems
Data Storage
Operating Systems
Communications
CIO Issues
Mobile Tech
Chips & Processors
World Wide Web
Business Briefing
After Hours
Press Releases
 
Free Newsletters
Top CIO News
 
Mobile Tech Today
 

CRM Systems

ShoreTel Integrates Offerings with IBM Sametime, Apple iPad

ShoreTel Integrates Offerings with IBM Sametime, Apple iPad
April 3, 2013 3:01PM

Bookmark and Share
ShoreTel rolled out ShoreTel Mobility 6 and ShoreTel Conferencing, two new releases optimized for turning the Apple iPad into a business communications tool, enabling integrated collaboration capabilities, increased accessibility and improved communications, regardless of the user's location.

APC has an established a reputation for solid products that virtually pay for themselves upon installation. Who has time to spend worrying about system downtime? APC makes it easy for you to focus on business growth instead of business downtime with reliable data center systems and IT solutions. Learn more here.

California-based ShoreTel Inc. made major unified communications strides in March. The company, which bills its business communication solutions as "brilliantly simple," drove its work with tech giants IBM and Apple to the next level with several new announcements.

The first bit of news involves ShoreTel's roll out of its new ShoreTel Communicator for IBM Sametime, already in use at the Fashion Institute of Design and Merchandising. The collaboration and unified communications solution combines the power of ShoreTel's IP telephony and unified messaging with the real-time social capabilities of IBM Sametime.

Practically speaking, the integration of ShoreTel Communicator into both Sametime and IBM Lotus Notes means users can manage all of their collaboration in a familiar application interface. It also means one-click convenience for instant messaging, e-mail, and telephony interactions, which are initiated from the contact list.

Ken Landoline, a principal analyst at Current Analysis, told us that integration with popular collaboration and desktop platforms such as Sametime and IBM Lotus Notes is essential for the ultimate success of any unified communications telephony platform. Because of that, it was critical that ShoreTel incorporate interfaces to those products into its enterprise UC system.

"Since many enterprises with already implemented IM and collaboration platforms will be looking for UC telephony platforms that can accommodate their current embedded systems," he added, "the ShoreTel Communicator enhancements in this area will ensure that ShoreTel's systems will meet their requirements."

ShoreTel-IBM in the Field

ShoreTel Communicator for Sametime includes visual voice mail and remote call control, all integrated with a user's calendar and contacts. Users can show their online status as busy while making a call from the Sametime application with one click. There's also an option to "camp on" when a colleague is on the phone or has an unavailable presence, letting the system notify you when the person becomes available.

Roxanne Reynolds-Lair, chief information officer at the Fashion Institute of Design and Merchandising, said that "FIDM is a place where creativity and careers merge. We're hands-on and industry focused. Our students, faculty and staff all live and breathe within collaborative projects.

"When anyone contacts us, we pride ourselves on ensuring that there is always a live person to interact with, and our entire front office has embraced the simplicity of ShoreTel Communicator for Sametime as a smooth way to ensure continued collaboration -- no matter who we're communicating with," she said.

Driving BYOD

The company has also just rolled out its ShoreTel Mobility 6 release and ShoreTel Conferencing, both optimized for turning the Apple iPad into a business communications tool, enabling integrated collaboration capabilities, increased accessibility and improved communications, regardless of the user's location.

ShoreTel Mobility 6 delivers a native iPad user interface that makes multi-modal communications possible on the tablet. Users place and receive calls with their business persona, exchange instant messages, listen to voice mail messages and create multi-party calls by dragging names from enterprise directories together with a swipe of a finger.

ShoreTel Conferencing for iOS extends the communications experience with application collaboration capabilities. Users can share presentations controlled by their iPad or iPhone with remote participants or view shared desktops of their colleagues' PCs and Macs.

"We've seen widespread endorsement of BYOD initiatives across the board," said Michael Finneran, principal at dBrn Associates. "And based on our latest research, Apple devices appear to be coming into the enterprise at almost twice the rate of Android. ShoreTel's focus for making mobile applications easy to use could lead to higher user adoption."

Tell Us What You Think
Comment:

Name:

VoIP Boss:

Posted: 2013-04-25 @ 9:54am PT
I think it is good that they are doing some of the things they are doing, on the other hand some of it is old tech already. Avaya / BroadConnect have offered this for sometime now.



 CRM Systems
1. Salesforce To Dominate S.F. Skyline
2. Salesforce Gets Industry Specific
3. Gartner: IT Spending Rising this Year
4. Watson Boosts Customer Engagement
5. Data Center Plug-In Monitors Security




 Most Popular Articles
1. BlackBerry Drops T-Mobile After Nasty Spat
2. Cisco, IBM Launch Internet of Things Consortium
3. Salesforce CRM Gets Industry Specific for Internet of Customers
4. IBM Applies Big Data Analytics To Fight Against Fraud
5. Intel Bets on Cloudera for Big Data Analytics


Have an informed opinion on this story?
Send a Letter to the Editor.
We want to know what you think.
Send us your Feedback.

 Related Topics  Latest News & Special Reports

  Galaxy S5 Phone: Less Can Be More
  Heartbleed Exploit Could Cost Millions
  Poll: A Mix of Feelings on Future Tech
  Google, Rockstar Suit Stays in Calif.
  Michaels: Nearly 3M Cards Breached

 Technology Marketplace

Business Intelligence
Get real-time, cloud-based information services with Neustar.
 
Cloud Computing
BMC's I.T. solutions unleash the power of your business
Next Generation Data Center Is Here! Vblock™ Systems from VCE
 
Contact Centers
HP delivers the future of the contact center with HP Qfiniti 10.
 
Data Storage
Next Generation Data Center Is Here! Vblock™ Systems from VCE
Barium Ferrite (BaFe) is the future of tape.
2.5" Enterprise-class SATA & SAS SSDs for server & storage applications
 
Enterprise Hardware
Barium Ferrite (BaFe) is the future of tape.
2.5" Enterprise-class SATA & SAS SSDs for server & storage applications
 
Enterprise I.T.
BMC's I.T. solutions unleash the power of your business
 
Hardware
Protect your network with APC Smart-UPS battery backup
 
Network Security
Protect your network with APC Smart-UPS battery backup
 

Network Security Spotlight
Heartbleed Could Cost Millions, Could Have Been Prevented
Early estimates of Heartbleed’s cost to enterprises are running in the millions. The reason: revoking all the SSL certificates the bug exposed will come at a very hefty price. Some say it all could have been avoided.
 
Michaels Says Nearly 3M Credit, Debit Cards Breached
Arts and crafts retail giant Michaels Stores has confirmed that a data breach at its POS terminals from May 2013 to Jan. 2014 may have exposed nearly 3 million customer credit and debit cards.
 
Google's Street View Software Unravels CAPTCHAs
The latest software Google uses for its Street View cars to read street numbers in images for Google Maps works so well that it also solves CAPTCHAs, those puzzles designed to defeat bots.
 

Enterprise Hardware Spotlight
Vaio Fit 11A Battery Danger Forces Recall by Sony
Using a Sony Vaio Fit 11A laptop? It's time to send it back to Sony. In fact, Sony is encouraging people to stop using the laptop after several reports of its Panasonic battery overheating.
 
Continued Drop in Global PC Shipments Slows
Worldwide shipments of PCs fell during the first three months of the year, but the global slump in PC demand may be easing, with a considerable slowdown from last year's drops.
 
Google Glass Finds a Home in Medical Education, Practice
The innovative headpiece may find its niche in markets where hands-free access to data can be a big advantage. Glass experiments for doctors are already under way, with some promising results.
 

Mobile Technology Spotlight
Review: Siri-Like Cortana Fills Windows Phone Gap
With the new Cortana virtual assistant, Windows catches up with Apple's iOS and Google's Android in a major way, taking some of the best parts of Apple's and Google's virtual assistants, with new tools too.
 
With Galaxy S5, Samsung Proves Less Can Be More
Samsung has produced the most formidable rival yet to the iPhone 5s: the Galaxy S5. The device is the fifth edition of the company's successful line of Galaxy S smartphones, and shows less can be more.
 
Facebook Rolls Out Potentially Intrusive Location-Sharing
Looking for friends? Facebook users in the U.S. will soon be able to see which of their friends are nearby, using a smartphone's GPS. Could be a cool feature in some cases, or way too much information.
 

Navigation
CIO Today
Home/Top News | Enterprise Software | Enterprise Hardware | Big Data | Network Security | Cloud Computing | CRM Systems
Data Storage | Operating Systems | Communications | CIO Issues | Mobile Tech | Chips & Processors | World Wide Web
Business Briefing | After Hours | Press Releases
Also visit these Enterprise Technology Sites
Top Tech News | CIO Today | Mobile Tech Today | Data Storage Today

Services:
FreeNewsFeed | Free Newsletters | XML/RSS Feed

About CIO Today Network | How To Contact Us | Article Reprints | Services for PR Pros (In partnership with NewsFactor) | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 CIO Today. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.