CIO Today

CIO Today Network Sites:   Top Tech News  |   CIO Today   |   Mobile Tech Today   |   Data Storage Today
Daily Briefing for Technology's Top Decision-Makers
Eliminate costly downtime!
Find out how with Free White Paper
& enter to win a Samsung Galaxy Note

www.apc.com
Thursday, April 24th 
Real-time info services with Neustar
This ad will display for the next 20 seconds. Please click for more information, or scroll down to pass the ad, or Close Ad.
Trending Topics:   Security Heartbleed Big Data Cloud Computing Windows XP Data Centers OS X Mavericks
Home
Enterprise Software
Enterprise Hardware
Big Data
Network Security
Cloud Computing
CRM Systems
Data Storage
Operating Systems
Communications
CIO Issues
Mobile Tech
Chips & Processors
World Wide Web
Business Briefing
After Hours
Press Releases
 
Free Newsletters
Top CIO News
 
Mobile Tech Today
 

CRM Systems

Mobile Apps Extend Value of Microsoft Dynamics CRM

Mobile Apps Extend Value of Microsoft Dynamics CRM
December 3, 2013 10:53AM

Bookmark and Share
Functions for the mobile apps for Microsoft Dynamics CRM include the ability to create, update or delete such CRM records as Tasks, Account, Contact, Lead or Opportunity, create appointments, assign records to other users, search for records, attach images to records, create and update notes, or make phone calls from within Dynamics CRM.

APC has an established a reputation for solid products that virtually pay for themselves upon installation. Who has time to spend worrying about system downtime? APC makes it easy for you to focus on business growth instead of business downtime with reliable data center systems and IT solutions. Learn more here.

Microsoft recently released mobile apps for its Dynamics CRM, bringing that suite of services up to speed with such competitors as Salesforce. The new apps, for Windows Phone, Apple's iPhone and Android phones, offer added convenience for on-the-go personnel who need anywhere access to their customer management tools and data.

In July, Microsoft had announced it was delaying the release of mobile clients for Dynamics CRM, which was originally scheduled for a Q2 release.

For BlackBerry users, the company has also released a browser app. For Windows Phone, Windows Phone 8 is required; for iPhone, it's iOS 6 or 7, and, for Android smartphones, versions 4.0, 4.1 or 4.2. For organizations using the cloud-based version, Dynamics CRM Online Fall '13 is required, while on-premises companies require Dynamics CRM 2013, with a Net-facing deployment.

'More Consistent Experience'

Core functions include the ability to create, update or delete such CRM records as Tasks, Account, Contact, Lead or Opportunity, create appointments, assign records to other users, search for records, attach images to records, create and update notes, or make phone calls from within the CRM.

Microsoft has also added a few functions that only exist in the app for its Windows Phone, including the ability to map customer addresses, view social activity feeds or take an offline look at already-viewed data.

Before these apps, Dynamics CRM was available on mobile devices through a browser. The apps add such functions are the ability to create appointments, assign records, or select values from pick-lists.

Brad Shimmin, an analyst with industry research firm Current Analysis, noted that Microsoft is trying to create "a more consistent experience across devices, even as they make their Windows Phone devices' experience a superior one." Outgoing CEO Steve Ballmer has touted a One Microsoft vision that offers a greater unity among devices and services.

On-the-Go Reps

Functional access to back-end systems via mobile devices has become a standard requirement for any apps involving customers, and is especially important when the whole idea is to manage your relationship with the people buying your product or service.

The more functional mobile apps allow sales reps, for instance, to have continual access via a smartphone to contact information, sales profiles, product information and other vital data, without having to set up a laptop.

In October, Microsoft unveiled Dynamics CRM for Windows tablets, which requires Dynamics CRM 2013. It offers similar capabilities to the smartphone apps, although access to accounts, contacts, leads and opportunities are available from a dashboard, and key performance indicators can be tracked visually with charts. Additionally, the most important informational tiles can be pinned to the Start screen or the app dashboard.

In November, at the Microsoft Dynamics CRM Convergence conference for Europe, the Middle East and Asia, the company released 18 new and free predefined and configurable process templates for such areas as sports management, healthcare and government.

Tell Us What You Think
Comment:

Name:



 CRM Systems
1. Salesforce To Dominate S.F. Skyline
2. Salesforce Gets Industry Specific
3. Gartner: IT Spending Rising this Year
4. Watson Boosts Customer Engagement
5. Data Center Plug-In Monitors Security




 Most Popular Articles
1. BlackBerry Drops T-Mobile After Nasty Spat
2. Cisco, IBM Launch Internet of Things Consortium
3. Salesforce CRM Gets Industry Specific for Internet of Customers
4. Intel Bets on Cloudera for Big Data Analytics
5. SAP HANA Data Warehouse App Gets Faster Analytics

Have an informed opinion on this story?
Send a Letter to the Editor.
We want to know what you think.
Send us your Feedback.

 Related Topics  Latest News & Special Reports

  Google Maps, Now with Time Travel
  Lessons from Verizon's Threat Report
  NYPD Twitter Campaign Backfires
  Net Gets Faster, But Easier to Attack
  OnePlus One Boasts Android Weapon

 Technology Marketplace
Business Intelligence
Get real-time, cloud-based information services with Neustar.
 
Cloud Computing
Next Generation Data Center Is Here! Vblock™ Systems from VCE
 
Contact Centers
HP delivers the future of the contact center with HP Qfiniti 10.
 
Data Storage
Next Generation Data Center Is Here! Vblock™ Systems from VCE
Barium Ferrite (BaFe) is the future of tape.
2.5" Enterprise-class SATA & SAS SSDs for server & storage applications
 
Enterprise Hardware
Barium Ferrite (BaFe) is the future of tape.
2.5" Enterprise-class SATA & SAS SSDs for server & storage applications
 
Hardware
Protect your network with APC Smart-UPS battery backup
 
Network Security
Protect your network with APC Smart-UPS battery backup
 

Network Security Spotlight
What Verizon's Data Breach Report Can Teach Enterprises
It’s probably not a jaw-dropper, but cyberespionage is officially on the rise. And the use of stolen or misused credentials is still the leading way the bad guys gain access to corporate information.
 
Top Cyberthreats Exposed by Verizon Report
Beyond Heartbleed, there are cyberthreats vying to take down enterprise networks, corrupt smartphones, and wreak havoc on businesses. Verizon is exposing these threats in a new report.
 
Where Do Web Sites Stand, Post-Heartbleed?
A security firm says the vast majority of Web sites have patched themselves to protect against the Heartbleed bug, but now there are questions raised on the reliability of open-source programs.
 
Navigation
CIO Today
Home/Top News | Enterprise Software | Enterprise Hardware | Big Data | Network Security | Cloud Computing | CRM Systems
Data Storage | Operating Systems | Communications | CIO Issues | Mobile Tech | Chips & Processors | World Wide Web
Business Briefing | After Hours | Press Releases
Also visit these Enterprise Technology Sites
Top Tech News | CIO Today | Mobile Tech Today | Data Storage Today

Services:
FreeNewsFeed | Free Newsletters | XML/RSS Feed

About CIO Today Network | How To Contact Us | Article Reprints | Services for PR Pros (In partnership with NewsFactor) | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 CIO Today. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.