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Enterprise Software

Advertisers Blast Microsoft for IE 10 'Do Not Track' Settings

Advertisers Blast Microsoft for IE 10
October 4, 2012 10:59AM

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"We believe consumers should have a consistent experience and more control over how data about their online behavior is tracked, shared and used," Microsoft said of its plan to ship Internet Explorer 10 with "Do Not Track" settings enabled by default. A letter from the Association of National Advertisers blasted Microsoft for its privacy stance.

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The Association of National Advertisers is up in arms about Microsoft's plan to ship Internet Explorer 10 with the "Do Not Track" feature turned on by default. More than three dozen ANA board members, including folks from IBM, Intel, GM and Proctor & Gamble, signed an open letter to Microsoft CEO Steve Ballmer voicing their concerns.

The letter emphatically states that Redmond's decision will, "undercut the effectiveness of our members' advertising and, as a result, drastically damage the online experience by reducing the Internet content and offerings that such advertising supports. This result will harm consumers, hurt competition, and undermine American innovation and leadership in the Internet economy."

The ANA board members are calling on Microsoft to change its position, but the software giant is not likely to budge given its history.

Indeed, this won't be the first time Microsoft has endured backlash from advertisers over the DNT settings in IE 10. When Microsoft got bashed in August for the move, Brendon Lynch, Microsoft's chief privacy officer, said the company's goal was "designing and configuring IE features to better protect user privacy, while also affording customers control of those features."

Butting Heads

The ANA, though, is hitting harder this time. The Oct. 1 letter points out that IE has a 43 percent market share in the United States. By setting the Internet Explorer browser to block data collection, they argue, Microsoft's action could potentially eliminate the ability to collect Web viewing data of up to 43 percent of the browsers used by Americans.

"The Internet is a tremendous engine of economic growth and a platform for enhancing our daily lives. It has become the focus and a symbol of the United States' famed innovation, ingenuity, inventiveness, and entrepreneurial spirit," the letter says. "It is data that fuels this engine and supports the vast array of online offerings that define the consumer online experience."

Microsoft issued a statement Tuesday that sounds much like Lynch's August statement. Microsoft said its approach to DNT in IE 10 is part of its commitment to privacy by design and putting people first.

"We believe consumers should have a consistent experience and more control over how data about their online behavior is tracked, shared and used," Microsoft said. "We also believe that targeted advertising can be beneficial to both consumers and businesses. As such, we will continue to work towards an industry-wide definition of tracking protection."

A Healthy Debate

Greg Sterling, principal analyst at Sterling Market Intelligence, observed that the system is voluntary and third parties can choose to circumvent or ignore it, which is what the letter suggests.

"Marketers are upset because this will make their jobs more challenging. Most consumers -- especially those on the IE browser -- will not change their default settings and so it will make millions of people more difficult to track and target," Sterling told us.

"Still, it's good that Microsoft's action is fostering debate about balancing the interests of marketers to track users and their online behavior with those of consumers who often don't wish to be tracked. The issue is more nuanced and complex than either side will allow."

Tell Us What You Think
Comment:

Name:

Scott Thomas:

Posted: 2012-10-05 @ 8:19am PT
Interesting that the ANA is deciding for the public as to what the quality of the on-line experience is supposed to be, and not a poll of the public which would likely support Microsoft's decision. Perhaps Apple and Mozilla are listening and will take this cue.

ngladys:

Posted: 2012-10-05 @ 1:56am PT
I'm as much in favour of Internet tracking as I am of some bloke in a dirty raincoat following me around.
I'm also fed up with "tailored" ads that show me what I was interested in last week/month.
I'm also fed up with ads that are banal, intrusive, popover, animated (Not necessarily in that order).
I'm also fed up with your presumption that I WANT your marketing followup ((Marketing that defaults to OptIN) If what you are offering is any good, I'll look at it on its merits.
Admen: You have fed us for ages. Now reap the benefit and quit whingeing.



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