CIO Today

CIO Today Network Sites:   Top Tech News  |   CIO Today   |   Mobile Tech Today   |   Data Storage Today
Daily Briefing for Technology's Top Decision-Makers
Vblock™ Systems:
Advanced converged infrastructure
increases productivity & lowers costs.

www.vce.com
Sunday, April 20th 
24/7/365 Network Uptime!
This ad will display for the next 20 seconds. Please click for more information, or scroll down to pass the ad, or Close Ad.
Trending Topics:   Security Heartbleed Big Data Cloud Computing Windows XP Data Centers OS X Mavericks
Home
Enterprise Software
Enterprise Hardware
Big Data
Network Security
Cloud Computing
CRM Systems
Data Storage
Operating Systems
Communications
CIO Issues
Mobile Tech
Chips & Processors
World Wide Web
Business Briefing
After Hours
Press Releases
 
Free Newsletters
Top CIO News
 
Mobile Tech Today
 

Business Briefing

Another Day of No Yahoo E-Mail Service for Some

Another Day of No Yahoo E-Mail Service for Some
December 13, 2013 12:38PM

Bookmark and Share
As the days of outage for affected Yahoo users stretch on, criticism of Yahoo is growing. Some Web commenters, for instance, have noted that the company has shown a lack of sophistication about public relations in how it has handled inquiries from the press or from users. Yahoo has about 100 million users who employ the Web-based e-mail service daily.

Neustar, Inc. (NYSE: NSR) is a trusted, neutral provider of real-time information and analysis to the Internet, telecommunications, information services, financial services, retail, media and advertising sectors. Neustar applies its advanced, secure technologies in location, identification, and evaluation to help its customers promote and protect their businesses. More information is available at www.neustar.biz.

It's Day 4 of no Yahoo e-mail for some users. The legendary Internet company said it was still working "tirelessly" to fix the problems, and expected to have e-mails delivered by sometime Friday afternoon.

On Thursday, Yahoo tweeted it was attempting "to restore access to those still having issues." On their status page, the company also said on Thursday afternoon that it was "continuing to deliver queued messages and work on resolving all other outstanding issues," with updates as warranted.

Yahoo added that "97 percent of affected users have access to their Mail accounts on Web, POP and the Yahoo Mail iOS, Android and Windows 8 apps," with 80 percent of queued messages that had been sent from late on the evening of 12.9.13 until Thursday having been delivered.

'Harder to Fix' than Expected

The company had said on Wednesday that the root of the outage appeared to be a hardware problem in one of its mail data centers, but "the issue has been harder to fix than we originally expected." No details were given of exactly what the hardware issue was, or why it was more complicated than first thought.

As the days of outage for affected users stretch on, criticism of Yahoo is growing. Some Web commenters, for instance, have noted that the company has shown a lack of sophistication about public relations in how it has handled inquiries from the press or from users.

Yahoo has about 100 million users who employ the Web-based e-mail service daily. As the company tries to improve its bottom line, a key question is how many of the affected users will depart for another free mail service, such as Gmail.

Effect on Mayer?

Those departures, or simply the bad publicity that has hounded the company during this outage, could have a profound effect on the ultimate success or lack thereof of company CEO Marissa Mayer, who has been leading a vigorous effort to turn the company around.

This outage, for instance, comes on top of waves of complaints about the new Yahoo Mail design. It offers a more modern, streamlined look to the venerable e-mail service, but has eliminated some common functions, like tabs, and hidden others, like saving an e-mail as a draft or sorting mail into folders. Thousands of users have posted complaints on the Yahoo user forum, such as requests for the company to bring back the previous design's tabs. Eventually, Yahoo marked "completed" at the end of various posting threads to close them off.

This four-day outage for some users has also been preceded by frequent mini-outages, assumedly for much larger numbers. It has become quite common for Yahoo Mail users, when trying to retrieve e-mails, to encounter a notice that the system is busy or "we're experiencing some technical difficulties," advising that they should try again later. These mini-outages do not last for long, but make up for that in their frequency.

Tell Us What You Think
Comment:

Name:

Ellen:

Posted: 2013-12-24 @ 9:55am PT
Harder to fix? You've redesigned the whole bloody page so the best fix would be to have left the whole thing alone. Now it is the most frustrating piece of rubbish to work with. I work from home so it's a bit difficult to switch providers at such short notice but believe me when I have time in the new year to notify everyone, I'll be moving on. Yahoo email is TERRIBLE and I won't hesitate to tell people so.

Jim Heath:

Posted: 2013-12-13 @ 5:09pm PT
I agree that Yahoo needs to do a much better job of handling their public relations. It is inexcusable for a company this large to be so inept at handling their customers.



 Business Briefing
1. Otherworldly Ambitions of Elon Musk
2. Google, Rockstar Suit Stays in Calif.
3. Google Earnings, Sales Disappoint
4. Profit and Revenue Slip for IBM
5. Zynga Launches Mobile FarmVille




 Most Popular Articles
1. BlackBerry Drops T-Mobile After Nasty Spat
2. Cisco, IBM Launch Internet of Things Consortium
3. Salesforce CRM Gets Industry Specific for Internet of Customers
4. Intel Bets on Cloudera for Big Data Analytics
5. SAP HANA Data Warehouse App Gets Faster Analytics

Have an informed opinion on this story?
Send a Letter to the Editor.
We want to know what you think.
Send us your Feedback.

 Related Topics  Latest News & Special Reports

  Galaxy S5 Phone: Less Can Be More
  Heartbleed Exploit Could Cost Millions
  Poll: A Mix of Feelings on Future Tech
  Google, Rockstar Suit Stays in Calif.
  Michaels: Nearly 3M Cards Breached

 Technology Marketplace

Business Intelligence
Get real-time, cloud-based information services with Neustar.
 
Cloud Computing
BMC's I.T. solutions unleash the power of your business
Next Generation Data Center Is Here! Vblock™ Systems from VCE
 
Contact Centers
HP delivers the future of the contact center with HP Qfiniti 10.
 
Data Storage
Next Generation Data Center Is Here! Vblock™ Systems from VCE
Barium Ferrite (BaFe) is the future of tape.
2.5" Enterprise-class SATA & SAS SSDs for server & storage applications
 
Enterprise Hardware
Barium Ferrite (BaFe) is the future of tape.
2.5" Enterprise-class SATA & SAS SSDs for server & storage applications
 
Enterprise I.T.
BMC's I.T. solutions unleash the power of your business
 
Hardware
Protect your network with APC Smart-UPS battery backup
 
Network Security
Protect your network with APC Smart-UPS battery backup
 

Network Security Spotlight
Heartbleed Could Cost Millions, Could Have Been Prevented
Early estimates of Heartbleed’s cost to enterprises are running in the millions. The reason: revoking all the SSL certificates the bug exposed will come at a very hefty price. Some say it all could have been avoided.
 
Michaels Says Nearly 3M Credit, Debit Cards Breached
Arts and crafts retail giant Michaels Stores has confirmed that a data breach at its POS terminals from May 2013 to Jan. 2014 may have exposed nearly 3 million customer credit and debit cards.
 
Google's Street View Software Unravels CAPTCHAs
The latest software Google uses for its Street View cars to read street numbers in images for Google Maps works so well that it also solves CAPTCHAs, those puzzles designed to defeat bots.
 

Enterprise Hardware Spotlight
Vaio Fit 11A Battery Danger Forces Recall by Sony
Using a Sony Vaio Fit 11A laptop? It's time to send it back to Sony. In fact, Sony is encouraging people to stop using the laptop after several reports of its Panasonic battery overheating.
 
Continued Drop in Global PC Shipments Slows
Worldwide shipments of PCs fell during the first three months of the year, but the global slump in PC demand may be easing, with a considerable slowdown from last year's drops.
 
Google Glass Finds a Home in Medical Education, Practice
The innovative headpiece may find its niche in markets where hands-free access to data can be a big advantage. Glass experiments for doctors are already under way, with some promising results.
 

Mobile Technology Spotlight
Review: Siri-Like Cortana Fills Windows Phone Gap
With the new Cortana virtual assistant, Windows catches up with Apple's iOS and Google's Android in a major way, taking some of the best parts of Apple's and Google's virtual assistants, with new tools too.
 
With Galaxy S5, Samsung Proves Less Can Be More
Samsung has produced the most formidable rival yet to the iPhone 5s: the Galaxy S5. The device is the fifth edition of the company's successful line of Galaxy S smartphones, and shows less can be more.
 
Facebook Rolls Out Potentially Intrusive Location-Sharing
Looking for friends? Facebook users in the U.S. will soon be able to see which of their friends are nearby, using a smartphone's GPS. Could be a cool feature in some cases, or way too much information.
 

Navigation
CIO Today
Home/Top News | Enterprise Software | Enterprise Hardware | Big Data | Network Security | Cloud Computing | CRM Systems
Data Storage | Operating Systems | Communications | CIO Issues | Mobile Tech | Chips & Processors | World Wide Web
Business Briefing | After Hours | Press Releases
Also visit these Enterprise Technology Sites
Top Tech News | CIO Today | Mobile Tech Today | Data Storage Today

Services:
FreeNewsFeed | Free Newsletters | XML/RSS Feed

About CIO Today Network | How To Contact Us | Article Reprints | Services for PR Pros (In partnership with NewsFactor) | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 CIO Today. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.