CIO Today

CIO Today Network Sites:   Top Tech News  |   CIO Today   |   Mobile Tech Today   |   Data Storage Today
Daily Briefing for Technology's Top Decision-Makers
Wednesday, April 23rd 
Real-time info services with Neustar
This ad will display for the next 20 seconds. Please click for more information, or scroll down to pass the ad, or Close Ad.
Trending Topics:   Security Heartbleed Big Data Cloud Computing Windows XP Data Centers OS X Mavericks
Home
Enterprise Software
Enterprise Hardware
Big Data
Network Security
Cloud Computing
CRM Systems
Data Storage
Operating Systems
Communications
CIO Issues
Mobile Tech
Chips & Processors
World Wide Web
Business Briefing
After Hours
Press Releases
 
Free Newsletters
Top CIO News
 
Mobile Tech Today
 

CIO Issues

HP Charging for ProLiant Server Firmware Updates

HP Charging for ProLiant Server Firmware Updates
February 12, 2014 10:55AM

Bookmark and Share
Some HP-watchers contend that HP's decision to charge for firmware updates for its ProLiant servers was made to undercut third-party support providers, who can download HP ProLiant server firmware updates at no charge and undercut the pricing for support by HP or its official partners.

Neustar, Inc. (NYSE: NSR) is a trusted, neutral provider of real-time information and analysis to the Internet, telecommunications, information services, financial services, retail, media and advertising sectors. Neustar applies its advanced, secure technologies in location, identification, and evaluation to help its customers promote and protect their businesses. More information is available at www.neustar.biz.

Hewlett-Packard will, after all, provide security and safety updates to all of its server customers. The turnaround follows negative customer feedback after the company recently decided to limit all firmware updates just to those customers with warranties or a support agreement. However, HP will start charging for firmware updates for its ProLiant line of servers.

On Friday, Vice President for HP Servers/Support Mary McCoy announced on the HP Technical Support Services Blog that the company will “provide firmware updates through the HP Support Center only to customers with a valid warranty, Care Pack Service or support agreement.”

She said the decision was part of the company’s goal “to provide access to the latest HP firmware, which is valuable intellectual property, for our customers who have chosen to maximize and protect their IT investments.” McCoy acknowledged the decision was “a change from how we’ve done business in the past,” but added that it was the “right decision” and aligned with industry best practices.

‘Not in a Good Way’

Comments on HP’s own blog reflected customer outrage. A user posting as William Plein wrote that he found “this move amazing, and not in a good way.” He added that other major server vendors do not have such a policy, making “firmware and driver downloads available free of charge without requiring a service contract.”

Another user, Michael Graziano, posted that “IBM for example continues to make firmware updates available to the general public.” Yet another, Joe Belian, said that firmware is intended “to fix functionality over 90 percent of the time,” not to add features.

Dell provides unrestricted access to BIOS and software updates for its entire line, and Cisco requires only registration. However, in January, IBM began an “entitlement validation” for firmware on selected machines.

On Tuesday, McCoy posted again on the HP site. She noted that the firmware access changes to be made February 19 only apply to HP ProLiant servers, but added that “updates addressing security and safety are important for your business” and the company will “continue to provide those updates to all server users.”

‘Not Measurably a Difference’

No “entitlement requirements” will be put on iLO, I/O, or controller firmware, she said, with entitlement restrictions only for ProLiant system ROM and complex programming logic devices firmware. The ProLiant server line runs from low-end servers for small business to enterprise-class products.

McCoy pointed out that a warranty “is our promise to correct issues for some period of time, including those that can be addressed with new firmware,” and added that sales of warranties and support services allows the company to make ongoing investments in product development and upkeep.

Some HP-watchers contend that the move was made to undercut third-party support providers, who can download firmware updates at no charge and undercut the pricing for support by HP or its official partners.

Charles King, principal analyst with industry research firm Pund-IT, told us “there is not measurably a difference” between security and safety firmware, and other kinds. “Both are still software for the system to operate in an optimal manner,” he said.

Tell Us What You Think
Comment:

Name:



 CIO Issues
1. Target Hackers May Be Tough To Find
2. OpenSSL Calls for More Support
3. Heartbleed Flaw Affects Hardware
4. Is a Web Site Safe from Heartbleed?
5. States Probing Massive Data Breach




 Most Popular Articles
1. BlackBerry Drops T-Mobile After Nasty Spat
2. Cisco, IBM Launch Internet of Things Consortium
3. Salesforce CRM Gets Industry Specific for Internet of Customers
4. Intel Bets on Cloudera for Big Data Analytics
5. SAP HANA Data Warehouse App Gets Faster Analytics

Have an informed opinion on this story?
Send a Letter to the Editor.
We want to know what you think.
Send us your Feedback.

 Related Topics  Latest News & Special Reports

  OnePlus One Boasts Android Weapon
  Officials Reveal Microsoft Data Center
  Samsung Gear Fit Geared for Exercise
  Google Sharpens Contact Lens Vision
  Hortonworks, Concurrent To Partner

 Technology Marketplace
Business Intelligence
Get real-time, cloud-based information services with Neustar.
 
Cloud Computing
Next Generation Data Center Is Here! Vblock™ Systems from VCE
 
Contact Centers
HP delivers the future of the contact center with HP Qfiniti 10.
 
Data Storage
Next Generation Data Center Is Here! Vblock™ Systems from VCE
Barium Ferrite (BaFe) is the future of tape.
2.5" Enterprise-class SATA & SAS SSDs for server & storage applications
 
Enterprise Hardware
Barium Ferrite (BaFe) is the future of tape.
2.5" Enterprise-class SATA & SAS SSDs for server & storage applications
 
Hardware
Protect your network with APC Smart-UPS battery backup
 
Network Security
Protect your network with APC Smart-UPS battery backup
 

Network Security Spotlight
Top Cyberthreats Exposed by Verizon Report
Beyond Heartbleed, there are cyberthreats vying to take down enterprise networks, corrupt smartphones, and wreak havoc on businesses. Verizon is exposing these threats in a new report.
 
Where Do Web Sites Stand, Post-Heartbleed?
A security firm says the vast majority of Web sites have patched themselves to protect against the Heartbleed bug, but now there are questions raised on the reliability of open-source programs.
 
White House Updating Online Privacy Policy
A new Obama administration privacy policy explains how the government will gather the user data of online visitors to WhiteHouse.gov, mobile apps and social media sites, saying much is in the public domain.
 
Navigation
CIO Today
Home/Top News | Enterprise Software | Enterprise Hardware | Big Data | Network Security | Cloud Computing | CRM Systems
Data Storage | Operating Systems | Communications | CIO Issues | Mobile Tech | Chips & Processors | World Wide Web
Business Briefing | After Hours | Press Releases
Also visit these Enterprise Technology Sites
Top Tech News | CIO Today | Mobile Tech Today | Data Storage Today

Services:
FreeNewsFeed | Free Newsletters | XML/RSS Feed

About CIO Today Network | How To Contact Us | Article Reprints | Services for PR Pros (In partnership with NewsFactor) | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 CIO Today. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.