CIO Today

CIO Today Network Sites:   Top Tech News  |   CIO Today   |   Mobile Tech Today   |   Data Storage Today
Daily Briefing for Technology's Top Decision-Makers
Vblock™ Systems:
Advanced converged infrastructure
increases productivity & lowers costs.

www.vce.com
Wednesday, April 23rd 
24/7/365 Network Uptime!
This ad will display for the next 20 seconds. Please click for more information, or scroll down to pass the ad, or Close Ad.
Trending Topics:   Security Heartbleed Big Data Cloud Computing Windows XP Data Centers OS X Mavericks
Home
Enterprise Software
Enterprise Hardware
Big Data
Network Security
Cloud Computing
CRM Systems
Data Storage
Operating Systems
Communications
CIO Issues
Mobile Tech
Chips & Processors
World Wide Web
Business Briefing
After Hours
Press Releases
 
Free Newsletters
Top CIO News
 
Mobile Tech Today
 

Enterprise Software

NICE Systems Integrates IBM Big Data Analytics

NICE Systems Integrates IBM Big Data Analytics
October 25, 2012 10:01AM

Bookmark and Share
NICE System's solutions are designed to enhance customer interactions using real-time, cross-channel analytics to improve the customer experience, streamline organizational efficiency and improve compliance. NICE Systems is integrating IBM's Big Data analytics to help companies improve customer experience and business intelligence.

Neustar, Inc. (NYSE: NSR) is a trusted, neutral provider of real-time information and analysis to the Internet, telecommunications, information services, financial services, retail, media and advertising sectors. Neustar applies its advanced, secure technologies in location, identification, and evaluation to help its customers promote and protect their businesses. More information is available at www.neustar.biz.

Big Data is getting bigger, with many organizations looking to analyze the fire hose of information that their operation is generating. Last week, customer interaction management vendor NICE Systems announced that it was integrating IBM's Big Data analytics into its customer service applications, to help companies improve customer experience and business intelligence.

NICE said the integration of IBM's InfoSphere BigInsights software will help its clients to utilize data that is being gathered from customer interactions across a variety of communication channels, including voice, e-mail, chat and Web.

Hundreds of terabytes of raw data are acquired by many companies, NICE said, and determining patterns in the data could lead to insights about customer preferences, usage trends and patterns, location data, potential threats and other business intelligence. But much of the data is unstructured -- such as recorded conversations, social media interactions, transactions or surveillance video -- and companies have often resisted the cost and labor required to process the information.

Big Data's 'Opportunity'

NICE's solutions are designed to enhance customer interactions, using real-time, cross-channel analytics to improve the customer experience, streamline organizational efficiency and improve compliance. This, the company said, improves business performance, decreases financial risk, and enhances safety and security.

NICE's software is designed to capture interactions, transactions and video surveillance from such sources as phones, CCTV video feeds, emergency-services radio communications, e-mails, chat, social media and other channels, in order to realize "the intent of customers, criminals and terrorists, or fraudsters."

Yochai Rozenblat, president of NICE's Enterprise Group, said in a statement that "Big Data is often seen as a challenge, instead of an opportunity." He added that the enormous amount of information being generated, especially because of the growth of cloud, social and mobile technologies, can be used to "better understand the customer, their operations," and to identify market trends.

Hadoop Software

IBM's analytical software utilizes Hadoop software, which stores the data in a distributed file system and allows the use of lower-cost servers. In a Hadoop cluster, data is broken down into small pieces and distributed for processing, providing scalability so that huge loads can be handled. IBM said on its Web site that the goal of Hadoop is to "use commonly available servers in a very large cluster, where each server has a set of inexpensive internal disk drives."

Matt Storm, NICE's director of Innovations and Solutions, told us the integration with IBM's Big Data software allows NICE's customers to access IBM's industrial-strength analysis, or to integrate with existing installations of IBM's tools.

"If you look at just a single interaction inside customer service," Storm said, there could easily be "50 to 150 data points relating to that interaction," including the product, the ZIP Code and other details. The IBM integration is not accessing new data, he said, but is providing affordable "scalability, speed and reliablity" or allowing NICE's customers to utilize IBM tools they already have.

Tell Us What You Think
Comment:

Name:



 Enterprise Software
1. Hortonworks, Concurrent To Partner
2. Microsoft, BMC Targeting VMware
3. APX Labs Aims To Put Glass in Business
4. Android Gets Chrome Remote Desktop
5. NSC Backs Disclosing Vulnerabilities




 Most Popular Articles
1. BlackBerry Drops T-Mobile After Nasty Spat
2. Cisco, IBM Launch Internet of Things Consortium
3. Salesforce CRM Gets Industry Specific for Internet of Customers
4. Intel Bets on Cloudera for Big Data Analytics
5. SAP HANA Data Warehouse App Gets Faster Analytics

Have an informed opinion on this story?
Send a Letter to the Editor.
We want to know what you think.
Send us your Feedback.

 Related Topics  Latest News & Special Reports

  Google Maps, Now with Time Travel
  Lessons from Verizon's Threat Report
  NYPD Twitter Campaign Backfires
  Net Gets Faster, But Easier to Attack
  OnePlus One Boasts Android Weapon

 Technology Marketplace
Business Intelligence
Get real-time, cloud-based information services with Neustar.
 
Cloud Computing
Next Generation Data Center Is Here! Vblock™ Systems from VCE
 
Contact Centers
HP delivers the future of the contact center with HP Qfiniti 10.
 
Data Storage
Next Generation Data Center Is Here! Vblock™ Systems from VCE
Barium Ferrite (BaFe) is the future of tape.
2.5" Enterprise-class SATA & SAS SSDs for server & storage applications
 
Enterprise Hardware
Barium Ferrite (BaFe) is the future of tape.
2.5" Enterprise-class SATA & SAS SSDs for server & storage applications
 
Hardware
Protect your network with APC Smart-UPS battery backup
 
Network Security
Protect your network with APC Smart-UPS battery backup
 

Network Security Spotlight
What Verizon's Data Breach Report Can Teach Enterprises
It’s probably not a jaw-dropper, but cyberespionage is officially on the rise. And the use of stolen or misused credentials is still the leading way the bad guys gain access to corporate information.
 
Top Cyberthreats Exposed by Verizon Report
Beyond Heartbleed, there are cyberthreats vying to take down enterprise networks, corrupt smartphones, and wreak havoc on businesses. Verizon is exposing these threats in a new report.
 
Where Do Web Sites Stand, Post-Heartbleed?
A security firm says the vast majority of Web sites have patched themselves to protect against the Heartbleed bug, but now there are questions raised on the reliability of open-source programs.
 
Navigation
CIO Today
Home/Top News | Enterprise Software | Enterprise Hardware | Big Data | Network Security | Cloud Computing | CRM Systems
Data Storage | Operating Systems | Communications | CIO Issues | Mobile Tech | Chips & Processors | World Wide Web
Business Briefing | After Hours | Press Releases
Also visit these Enterprise Technology Sites
Top Tech News | CIO Today | Mobile Tech Today | Data Storage Today

Services:
FreeNewsFeed | Free Newsletters | XML/RSS Feed

About CIO Today Network | How To Contact Us | Article Reprints | Services for PR Pros (In partnership with NewsFactor) | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 CIO Today. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.