CIO Today

CIO Today Network Sites:   Top Tech News  |   CIO Today   |   Mobile Tech Today   |   Data Storage Today
Daily Briefing for Technology's Top Decision-Makers
Eliminate costly downtime!
Find out how with Free White Paper
& enter to win a Samsung Galaxy Note

www.apc.com
Thursday, April 17th 
The future of tape is here.
This ad will display for the next 20 seconds. Please click for more information, or scroll down to pass the ad, or Close Ad.
Trending Topics:   Security Heartbleed Big Data Cloud Computing Windows XP Data Centers OS X Mavericks
Home
Enterprise Software
Enterprise Hardware
Big Data
Network Security
Cloud Computing
CRM Systems
Data Storage
Operating Systems
Communications
CIO Issues
Mobile Tech
Chips & Processors
World Wide Web
Business Briefing
After Hours
Press Releases
 
Free Newsletters
Top CIO News
 
Mobile Tech Today
 

Cloud Computing

HP Rolls Out Cloud-Based Service Desk Solution

HP Rolls Out Cloud-Based Service Desk Solution
October 25, 2012 9:49AM

Bookmark and Share
The cloud-based HP Service Anywhere handles inbound requests and IT service configuration information, as well as incident, problem and change management. The solution from HP also uses social collaboration for sharing and recording advice and communications. Pricing for HP Service Anywhere starts at $89 per user monthly.

BMC is redefining the relationship between I.T. and business. Now I.T. can provide easy access to business services, support and applications -- anywhere, anytime, and from any device. Meaning a more efficient business and an even more innovative I.T. Learn more here.

Hewlett-Packard just unveiled a Software-as-a-Service (SaaS) IT service management solution to help IT professionals drive productivity without sacrificing service. Is this the answer for CIOs looking to deliver better service-desk quality?

HP Service Anywhere taps technologies like HP Universal Configuration Management Database, which manages services, applications and hardware across the IT environment. HP's Universal Discovery software populates and maintains the new service. In other words, IT admins can depend on automatic discovery and dependence mapping of relevant IT elements.

"Customers of all sizes are looking for cloud-based IT service desk solutions that are easy to implement and configure," said George Flansburg, operations management practice lead at ResultsPositive, an HP partner. "HP Service Anywhere is a simple-to-implement service desk SaaS offering that allows both mid-size and large customers to be up and running within weeks."

Adding Social Collaboration

With increasing pressure to prevent service downtime and maximize employee productivity, HP is betting organizations will turn to agile IT service desk solutions that help resolve incidents rapidly while adapting to changing enterprise requirements. HP's cloud-based solution is Service Anywhere, which works to cut costs and overcome complex service desk solution deployments and upgrades.

Practically speaking, HP Service Anywhere handles inbound requests and IT service configuration information, as well as incident, problem and change management. The Software-as-a-Service solution also sports social collaboration for sharing and recording advice and communications. Social collaboration can improve first-call resolution rates, shorten handling times and reduce escalations by immediately alerting and engaging the right people to resolve issues.

Charles King, principal analyst at Pund-IT, said as the cloud continues to evolve, vendors are targeting technologically complex processes like service desk solutions as opportunities for development. And that's the core value proposition for HP's new cloud-based Service Anywhere solution.

"Basically, the company is packaging its considerable technical experience and expertise as an easily scalable, pay-by-user service that promises to improve customer satisfaction," King told us. "Clients who adopt HP Service Anywhere should see a marked enhancement in service desk quality, and will also be relieved of managing in-house service desk infrastructures and upgrades and ensuring that workers stay current with the technologies they support. All in all, HP's Service Anywhere should benefit both the company and many customers."

Tapping Best Practices

HP Service Anywhere relies on Information Technology Infrastructure Library best practices, such as incident management, problem management and change management, to get the job done.

The solution also uses new process-designer technology that is 100 percent Web-based, 100 percent user-interface-driven and codeless. HP Service Anywhere promises efficient process work flows using the same codeless configuration approach.

HP Service Anywhere will be available worldwide directly from HP or via its ecosystem of channel partners. Entry-level pricing is expected to start at $89 per user per month.

Tell Us What You Think
Comment:

Name:



 Cloud Computing
1. IBM Adds Disaster Recovery to SoftLayer
2. VMware Rolls Out DR-as-a-Service
3. Red Hat Unveils OpenShift Marketplace
4. Dropbox Rolls Out Business Service
5. AWS Launches Cost Explorer Utility




 Most Popular Articles
1. BlackBerry Drops T-Mobile After Nasty Spat
2. Will Satya Nadella Launch an Office for iPad?
3. Google Unveils Android Wear for Smart Watches
4. Cisco, IBM Launch Internet of Things Consortium
5. Salesforce CRM Gets Industry Specific for Internet of Customers

Have an informed opinion on this story?
Send a Letter to the Editor.
We want to know what you think.
Send us your Feedback.

 Related Topics  Latest News & Special Reports

  IBM Adds Disaster Recovery to SoftLayer
  Mark Hurd's 5 Keys to Market Success
  Amazon 3D Smartphone Pics Leaked
  Zebra Buys Motorola Enterprise Biz
  How To Beat the Heartbleed Bug

 Technology Marketplace

Business Intelligence
Get real-time, cloud-based information services with Neustar.
 
Cloud Computing
BMC's I.T. solutions unleash the power of your business
Next Generation Data Center Is Here! Vblock™ Systems from VCE
 
Contact Centers
HP delivers the future of the contact center with HP Qfiniti 10.
 
Data Storage
Next Generation Data Center Is Here! Vblock™ Systems from VCE
Barium Ferrite (BaFe) is the future of tape.
2.5" Enterprise-class SATA & SAS SSDs for server & storage applications
 
Enterprise Hardware
Barium Ferrite (BaFe) is the future of tape.
2.5" Enterprise-class SATA & SAS SSDs for server & storage applications
 
Enterprise I.T.
BMC's I.T. solutions unleash the power of your business
 
Hardware
Protect your network with APC Smart-UPS battery backup
 
Network Security
Protect your network with APC Smart-UPS battery backup
 

Network Security Spotlight
IBM Offers Security, Disaster Recovery as SoftLayer Service
New disaster recovery and security services for SoftLayer clients are being added by IBM. Big Blue said the new capabilities will speed cloud adoption by alleviating concern over business continuity.
 
How To Beat the Heartbleed Bug
Heartbleed headlines continue as IT admins scramble for answers no one has. Early reports of stolen personal data, including 900 social insurance numbers in Canada, are starting to trickle in.
 
After Heartbleed, OpenSSL Calls for More Support
The president of the OpenSSL Foundation says more support is needed from companies and governments that use its software so that it can better spot and fix flawed pieces of code such as Heartbleed.
 

Enterprise Hardware Spotlight
Vaio Fit 11A Battery Danger Forces Recall by Sony
Using a Sony Vaio Fit 11A laptop? It's time to send it back to Sony. In fact, Sony is encouraging people to stop using the laptop after several reports of its Panasonic battery overheating.
 
Continued Drop in Global PC Shipments Slows
Worldwide shipments of PCs fell during the first three months of the year, but the global slump in PC demand may be easing, with a considerable slowdown from last year's drops.
 
Google Glass Finds a Home in Medical Education, Practice
Google Glass may find its first markets in verticals in which hands-free access to data is a boon. Medicine is among the most prominent of those, as seen in a number of Glass experiments under way.
 

Mobile Technology Spotlight
Amazon 3D Smartphone Pics Leaked
E-commerce giant Amazon is reportedly set to launch a smartphone after years of development. Photos of the phone, which may feature a unique 3D interface, were leaked by tech pub BGR.
 
Zebra Tech Buys Motorola Enterprise for $3.45B
Weeks after Lenovo bought Motorola Mobility’s assets from Google for $2.91 billion, Zebra Technologies is throwing down $3.45 billion for Motorola’s Enterprise business in an all-cash deal.
 
CTIA Caves, Volunteers Kill Switch Plan
After bucking against the concept of a smartphone kill switch, the CTIA just announced the “Smartphone Anti-Theft Voluntary Commitment” to thwart smartphone thefts in the U.S.
 

Navigation
CIO Today
Home/Top News | Enterprise Software | Enterprise Hardware | Big Data | Network Security | Cloud Computing | CRM Systems
Data Storage | Operating Systems | Communications | CIO Issues | Mobile Tech | Chips & Processors | World Wide Web
Business Briefing | After Hours | Press Releases
Also visit these Enterprise Technology Sites
Top Tech News | CIO Today | Mobile Tech Today | Data Storage Today

Services:
FreeNewsFeed | Free Newsletters | XML/RSS Feed

About CIO Today Network | How To Contact Us | Article Reprints | Services for PR Pros (In partnership with NewsFactor) | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 CIO Today. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.