CIO Today

CIO Today Network Sites:   Top Tech News  |   CIO Today   |   Mobile Tech Today   |   Data Storage Today
Daily Briefing for Technology's Top Decision-Makers
Sunday, April 20th 
24/7/365 Network Uptime!
This ad will display for the next 20 seconds. Please click for more information, or scroll down to pass the ad, or Close Ad.
Trending Topics:   Security Heartbleed Big Data Cloud Computing Windows XP Data Centers OS X Mavericks
Home
Enterprise Software
Enterprise Hardware
Big Data
Network Security
Cloud Computing
CRM Systems
Data Storage
Operating Systems
Communications
CIO Issues
Mobile Tech
Chips & Processors
World Wide Web
Business Briefing
After Hours
Press Releases
 
Free Newsletters
Top CIO News
 
Mobile Tech Today
 

Communications

Avaya Enhances Collaborative Cloud for Service Providers

Avaya Enhances Collaborative Cloud for Service Providers
March 26, 2013 2:37PM

Bookmark and Share
The Collaborative Cloud, introduced as a single brand in 2012, is a framework for cloud-based delivery of Avaya's communication services and applications, via a private, public or hybrid solution. The Collaborative Cloud includes management by Avaya of all or part of the apps and infrastructure. Now, service providers can use the offering with their own branding.

BMC is redefining the relationship between I.T. and business. Now I.T. can provide easy access to business services, support and applications -- anywhere, anytime, and from any device. Meaning a more efficient business and an even more innovative I.T. Learn more here.

Avaya is sprucing up its Collaborative Cloud, with features designed specifically for cloud service providers. The enhancements allow CSPs to brand their offerings, and to provide Avaya's unified communications, contact center and video services via an on-demand basis.

The cloud-based offerings -- unified-communications-as-a-service, contact-center-as-a-service and video-as-a-service -- are designed to be flexible enough for CSP customers needing to accommodate "bring your own device" environments and anywhere-anytime workforce needs. The modes of delivery include private clouds, managed services, multi-tenancy or full software-as-a-service.

Joel Hackney, senior vice president and general manager of Cloud Solutions at Avaya, said in a statement that the new Collaborative Cloud services allows CSPs to offer "differentiated" unified communications, contact center or video solutions to enterprises, with "highly flexible pricing and options for hosting and branding."

Utility Pricing

Through the Avaya Cloud, CSPs can provide a flexible pricing that resembles a utility, where the customer pays only for the services and time used and which can accommodate customers with dynamic needs. The Avaya Control Manager has multi-tenancy so that multiple companies can be run off the same platform, as well as an administrative segmentation tool and centralized management, and it is designed to provide overall control of what resources users can access.

The video capability is offered on a scalable platform that allows multi-vendor video collaboration. Avaya said that recent enhancements to its Scope video conferencing offer scalability and video conferencing that is designed for BYOD environments.

Also available is the company's Communications Outsourcing Solutions Express, a private cloud that Avaya, a CSP or a channel partner can host, and which can be sold under the Avaya brand or as a co-branded product. The first version of COS Express is designed specifically for use by contact center deployments, in which there are no more than 500 agents.

Introduced Last Year

The Collaborative Cloud, introduced as a single brand in 2012, is a framework for cloud-based delivery of Avaya's communication services and applications, via a private, public or hybrid solution. The Collaborative Cloud includes management by Avaya of all or part of the apps and infrastructure.

Collaboration services in the Avaya Cloud include AvayaLive Connect, a suite of hosted collaboration services providing flexible communications for businesses with unified messaging and phone communications, as well as various customer service and productivity tools.

The Cloud's Engage is an interactive 3D environment that uses avatars and spatial audio technology to enable Web conferencing for remote meetings, training, sales and support, and Automated Chat is a solution for enterprise contact centers that delivers answers through an automated system, a live agent, or both.

Last August, Avaya introduced a portfolio of cloud-ready turnkey solutions to help facilitate deployments of its Collaborative Cloud solutions. Called Avaya Collaboration Pods, they employ components from EMC and VMware to ease the installation and operation of real-time communications/collaboration environments. It also included fully integrated management and tech support, and a common interface for managing the Pods.

Tell Us What You Think
Comment:

Name:



 Communications
1. Online Access for the Deaf and Blind
2. FireChat Ignites New Way To Talk
3. EU Panel Approves Net Neutrality Rules
4. Avaya Ends Network Waiting Game
5. Zuckerberg Plan To Spread Net: Drones




 Most Popular Articles
1. BlackBerry Drops T-Mobile After Nasty Spat
2. Cisco, IBM Launch Internet of Things Consortium
3. Salesforce CRM Gets Industry Specific for Internet of Customers
4. Intel Bets on Cloudera for Big Data Analytics
5. SAP HANA Data Warehouse App Gets Faster Analytics

Have an informed opinion on this story?
Send a Letter to the Editor.
We want to know what you think.
Send us your Feedback.

 Related Topics  Latest News & Special Reports

  Galaxy S5 Phone: Less Can Be More
  Heartbleed Exploit Could Cost Millions
  Poll: A Mix of Feelings on Future Tech
  Google, Rockstar Suit Stays in Calif.
  Michaels: Nearly 3M Cards Breached

 Technology Marketplace
Business Intelligence
Get real-time, cloud-based information services with Neustar.
 
Cloud Computing
Next Generation Data Center Is Here! Vblock™ Systems from VCE
 
Contact Centers
HP delivers the future of the contact center with HP Qfiniti 10.
 
Data Storage
Next Generation Data Center Is Here! Vblock™ Systems from VCE
Barium Ferrite (BaFe) is the future of tape.
2.5" Enterprise-class SATA & SAS SSDs for server & storage applications
 
Enterprise Hardware
Barium Ferrite (BaFe) is the future of tape.
2.5" Enterprise-class SATA & SAS SSDs for server & storage applications
 
Hardware
Protect your network with APC Smart-UPS battery backup
 
Network Security
Protect your network with APC Smart-UPS battery backup
 

Network Security Spotlight
Heartbleed Could Cost Millions, Could Have Been Prevented
Early estimates of Heartbleed’s cost to enterprises are running in the millions. The reason: revoking all the SSL certificates the bug exposed will come at a very hefty price. Some say it all could have been avoided.
 
Michaels Says Nearly 3M Credit, Debit Cards Breached
Arts and crafts retail giant Michaels Stores has confirmed that a data breach at its POS terminals from May 2013 to Jan. 2014 may have exposed nearly 3 million customer credit and debit cards.
 
Google's Street View Software Unravels CAPTCHAs
The latest software Google uses for its Street View cars to read street numbers in images for Google Maps works so well that it also solves CAPTCHAs, those puzzles designed to defeat bots.
 

Enterprise Hardware Spotlight
Vaio Fit 11A Battery Danger Forces Recall by Sony
Using a Sony Vaio Fit 11A laptop? It's time to send it back to Sony. In fact, Sony is encouraging people to stop using the laptop after several reports of its Panasonic battery overheating.
 
Continued Drop in Global PC Shipments Slows
Worldwide shipments of PCs fell during the first three months of the year, but the global slump in PC demand may be easing, with a considerable slowdown from last year's drops.
 
Google Glass Finds a Home in Medical Education, Practice
The innovative headpiece may find its niche in markets where hands-free access to data can be a big advantage. Glass experiments for doctors are already under way, with some promising results.
 

Mobile Technology Spotlight
Review: Siri-Like Cortana Fills Windows Phone Gap
With the new Cortana virtual assistant, Windows catches up with Apple's iOS and Google's Android in a major way, taking some of the best parts of Apple's and Google's virtual assistants, with new tools too.
 
With Galaxy S5, Samsung Proves Less Can Be More
Samsung has produced the most formidable rival yet to the iPhone 5s: the Galaxy S5. The device is the fifth edition of the company's successful line of Galaxy S smartphones, and shows less can be more.
 
Facebook Rolls Out Potentially Intrusive Location-Sharing
Looking for friends? Facebook users in the U.S. will soon be able to see which of their friends are nearby, using a smartphone's GPS. Could be a cool feature in some cases, or way too much information.
 

Navigation
CIO Today
Home/Top News | Enterprise Software | Enterprise Hardware | Big Data | Network Security | Cloud Computing | CRM Systems
Data Storage | Operating Systems | Communications | CIO Issues | Mobile Tech | Chips & Processors | World Wide Web
Business Briefing | After Hours | Press Releases
Also visit these Enterprise Technology Sites
Top Tech News | CIO Today | Mobile Tech Today | Data Storage Today

Services:
FreeNewsFeed | Free Newsletters | XML/RSS Feed

About CIO Today Network | How To Contact Us | Article Reprints | Services for PR Pros (In partnership with NewsFactor) | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 CIO Today. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.