CRM giant Salesforce is adding a layer of intelligence to its Service Cloud that aims to use "data science" from connected devices and other sources to drive smarter, more efficient customer service.
Jumping into the wearables fray, CRM giant Salesforce has released three products designed specifically to work on the Apple Watch and bring the personal technology of wearables to business users.
Social networking giant Facebook is joining forces with big data company DataSift to roll out a new tool to enable brands and advertisers to gain insights from real-time user data.
CRM solution provider SugarCRM is pushing the productivity angle. The firm snapped up Stitch, which develops personal assistant technologies to make mobile users more productive.
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