Customer relationship management giant Salesforce will soon unveil Einstein, a new artificial intelligence product for CRM that will become a "nerve system" for everything the company does.
By better integrating its Inbox software with calendar apps, Salesforce says it aims to make it easier for sales and marketing professionals to access customer data during meetings and on the go.
While Salesforce isn't shouting from the rooftops about its decision to acquire the "living document" platform provider Quip, it clearly sees big potential in integrating Quip's offerings into its own.
New offerings for multichannel commmunication and marketing-focused email management from Zoho help firms build better relationships with customers who communicate in many ways.
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