The latest update to SugarCRM's CRM platform adds new capabilities aimed at providing sales and marketing professionals with "more timely and relevant" information about their customers.
It can seem like customer service representatives are trained to do nothing but apologize and defuse the feelings of angry customers. But does the problem ever truly get resolved?
Once notable for its co-founder's dismissal of cloud computing, Oracle is taking big steps to strengthen its cloud-service offerings, especially those focused on the customer-facing side of business.
In its ongoing effort to pursue enterprise markets, Apple has announced that it is working with SAP to develop iPhone and iPad apps for business users. The firms will also release a new software development kit.
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