Two new platforms -- Microsoft Dynamics 365 and Microsoft AppSource -- aim to make enterprise cloud apps more user friendly, tying in CRM, ERP and other software-as-a-service solutions.
The latest development to come out of Salesforce's partnership with Microsoft is Salesforce Lightning for Outlook, a product that integrates CRM applications with Microsoft's email platform.
CRM giant Salesforce is rolling out the Lightning Customer Community to make the customer experience better and more personalized. The new product will help companies build customer communities.
During its annual SugarCon conference, customer relationship management firm SugarCRM unveiled a machine learning-based offering currently in development: Sugar Intelligence Service.
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