A new speech analytics tool from Verint can help CSRs get real-time guidance to better manage calls. The software-based system can alert customer service reps to caller insights as they happen.
Will new Lenovo Android devices contain helpful Microsoft apps or be bogged down with Redmond’s bloatware? You'll know soon, as Microsoft's productivity apps will come on those devices.
By better integrating its Inbox software with calendar apps, Salesforce says it aims to make it easier for sales and marketing professionals to access customer data during meetings and on the go.
Perhaps bowing to popular demand, Microsoft has backed off a previous announcement that it would end support for some machines running Windows 7 and Windows 8.1 next year.
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