A new customer analytics tool from Accenture, Avanade and Microsoft aims to help banks, insurance firms and other businesses in the finance sector deliver more personalized, profitable and digital services.
Facebook Messenger has a high-flying new user. KLM Royal Dutch Airlines has become the first airline to adopt the app for customer service, giving travelers easy access to boarding passes and more.
As the debate over government access to personal data continues, Google is rolling out new features in Gmail, its free e-mail app. The upgrades aim to stop phishing, malware, hacks, and government access.
The big news from Google's Cloud Platform event revolves around its machine learning service, which aims to give data scientists and developers the tools to build smarter apps, using artificial intelligence.
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