The new management platform from Kodak Alaris helps businesses analyze millions of messages sent through a variety of channels, so contact center agents can respond faster to customers.
Sales were lighter than analysts expected, but Oracle continues to show gains in cloud software. In fact, founder Larry Ellison boldly predicts Oracle will beat Salesforce in the cloud this year.
Silicon Valley has no shortage of coffee shops where sleep-starved programmers and eager entrepreneurs gather. Now a giant technology company is opening its own cafe for the same clientele.
CRM giant Salesforce is adding a layer of intelligence to its Service Cloud that aims to use "data science" from connected devices and other sources to drive smarter, more efficient customer service.
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