CRM giant Salesforce just rolled out the latest edition of its customer support app for SMBs. Desk.com Business Plus aims to help companies scale to meet ever-changing customer demands.
The new in-app customer support offering from Salesforce includes an Amazon Mayday-like SOS button that instantly puts users in touch with agents for live, on-screen video help.
CRM giant Salesforce just took the covers off the next generation of its Marketing Cloud, beefing up several features that make its software even more compelling for enterprises.
In what it is calling an "alignment of engineering teams to strategy," Microsoft is shaking up its senior leadership ranks. And with a number of departures, this shakeup is not for the faint of heart.
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