Aimed at a new generation of investors who want anywhere, anytime access to financial advisors, Salesforce's Financial Services Cloud offers portfolio management, prospecting, data management capabilities.
The Dynamics CRM 2016 update will feature new capabilities in field and project services. The spring update represents Microsoft's continued evolution toward an everything-as-a-service model.
Sales and customer service reps have access to more customer data than ever before. At the same time, customers are a lot savvier, with new challenges and new opportunities for CRM.
Customer service is evolving and technology is working to keep up with the demands for omni-channel contact. But customer service still relies on the personal touch as well as on technological advances.
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