The latest development to come out of Salesforce's partnership with Microsoft is Salesforce Lightning for Outlook, a product that integrates CRM applications with Microsoft's email platform.
CRM giant Salesforce is rolling out the Lightning Customer Community to make the customer experience better and more personalized. The new product will help companies build customer communities.
During its annual SugarCon conference, customer relationship management firm SugarCRM unveiled a machine learning-based offering currently in development: Sugar Intelligence Service.
Think most consumers prefer shopping online these days? Well, you might want to think again. Most consumers prefer to buy their goods in brick-and-mortar stores if price isn't a factor, Salesforce says.
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