Done right, customer service has more potential than ever to help companies grow their businesses, but it's also increasingly complex. That's where AI can step in to help, says Salesforce.
Computer chips that store personal information and could be used to pinpoint someone's location could not be implanted in humans without consent under a bill Nevada state lawmakers are weighing.
Conversational AI assistants may hold the key to bridging the gap between the data-centric world of sales force automation and the human-centric world of collaboration platforms.
We can now access, manage and manipulate massive amounts of data with such ease that the real work has shifted to analysis. This new discipline, called data science, won't be dominated by men.
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