Customer Service
FAA Rules Could Nix Drone Deliveries

FAA Rules Could Nix Drone Deliveries
The FAA expects to issue proposed rules for the commercial operation of small drones soon -- likely preventing most drone-based delivery services being floated by large tech firms.
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Track Cable Guy with Comcast App
To better its customer service, Comcast is pulling out at least some of the stops. The cable giant has launched an app so you can track the cable guy in real time. It's designed to ease customer frustration.
Dell's UC Suite Aids Better Biz Insight
Trying to grab market share in the unified communications (UC) space, Dell Software has just released a data-driven UC management platform to help firms make better business decisions.
VA Overhauls Customer Service
An agency that’s come under fire for its track record when it comes to customer service -- the U.S. Department of Veterans Affairs -- is using its revamped Web site as part of a effort to clean up its image.
Apple Pay Rival Responds to Critics
A mobile payment service that is backed by Wal-Mart, Best Buy and other leading retailers is defending its practice of prohibiting its members from accepting alternative services such as Apple Pay.
FTC Says AT&T Misled Customers
Didn't disclose its throttling practice.
On Aisle 3: Customer Service Robots
New high-tech customer service idea.
Cisco Aims To Make Cities Smarter
To improve services for citizens.
Some Retailers Rejecting Apple Pay
Merchants developing their own system.
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