Customer Service
Infor Buys Cloud CRM App Saleslogix

Infor Buys Cloud CRM App Saleslogix
Aiming to boost its CRM offerings, business application software and cloud services provider Infor has inked a deal to acquire Saleslogix’ cloud-based CRM application from Swiftpage.
Resource Center
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Health Agencies Use Dynamics CRM
A number of health and human service organizations have turned recently to Microsoft Dynamics CRM to improve their customer service and case management abilities, while keeping costs in tow. Video Customer Support
The Salesforce Support Center now lets you take customer service to a whole new level with a new feature that lets you deliver video to customers for self-service support.
Video Enhances Customer Service
Companies from Hertz to Target are rolling out one-click access to help via video chat. They're relying on an old adage: a real person, whose smiling face a customer can see, always wins.
Carriers Face Throttling Accusations
Verizon Wireless, AT&T, Sprint and T-Mobile are not providing consumers with enough information about their data-throttling practices as required by a regulatory rule, according to a consumer group.
Yelp CEO Reviews His Own Business
Unlikely venture celebrates success.
Small Biz: Calif. Gets F in Friendliness
Utah, Idaho and Texas were tops.
Oracle To Buy TOA Technologies
To boost field service capabilities.
Chief Customer Officers' Clout Grows
Especially in the tech sector.
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