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Customer Service
Bezos Talks Grocery Delivery, Drones

Bezos Talks Grocery Delivery, Drones
CEO Jeff Bezos' annual letter to shareholders offers a glimpse into Amazon's internal workings and what it is aiming for in the future, with new grocery services and the touted drone delivery.
FULL STORY
 
Resource Center
Next Generation Data Center Is Here! Vblock™ Systems from VCE.
Barium Ferrite (BaFe) is the future of tape.
Get on the road to data center efficiency with Schneider Electric.
Get real-time, cloud-based information services with Neustar.
Protect your network with APC Smart-UPS battery backup.
BMC's I.T. solutions unleash the power of your business.
#1 endpoint backup is a big claim. Fortunately we can back it up.
Watson Boosts Customer Engagement
The victory of IBM's Watson supercomputer on Jeopardy! demonstrated that computers could quickly process a vast amount of natural language content. Not surprisingly, businesses are taking notice.
Comcast Customer Service Makeover
With its $45 billion proposal to acquire Time Warner awaiting federal approval, Comcast CEO Brian Roberts vowed to bring Uber-like quality to the company's much-maligned customer service.
High Cost of Great Customer Service
The basics of good customer service, like courtesy and attentiveness, may be free. But great service? That's expensive. Can you truly offer great service and earn a respectable profit?
Customers Need Marketing's Attention
Is it Marketing 101 or perhaps the greatest sales advice ever? Gartner's research director Todd Berkowitz addresses the importance of not just selling to current customers, but marketing to them, as well.
Loop Puts Credit, Debit Cards on a Fob
Mobile app for electronic payments.
Secure Mobile Payments Announced
Tap a new feature of Google's Android.
Poor IRS Service Hurts Taxpayers
Agency lost 10,000 staffers in 3 years.
HTC Boosting Customer Experience
With new offers and customer-centric VP.
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Technology Marketplace Most Popular Articles
Business Intelligence
Get real-time, cloud-based information services with Neustar.
 
Cloud Computing
BMC's I.T. solutions unleash the power of your business
Next Generation Data Center Is Here! Vblock™ Systems from VCE
 
Contact Centers
HP delivers the future of the contact center with HP Qfiniti 10.
 
Data Storage
Next Generation Data Center Is Here! Vblock™ Systems from VCE
Barium Ferrite (BaFe) is the future of tape.
2.5" Enterprise-class SATA & SAS SSDs for server & storage applications
 
Enterprise Hardware
Barium Ferrite (BaFe) is the future of tape.
2.5" Enterprise-class SATA & SAS SSDs for server & storage applications
 
Enterprise I.T.
BMC's I.T. solutions unleash the power of your business
 
Hardware
Protect your network with APC Smart-UPS battery backup
 
Network Security
Protect your network with APC Smart-UPS battery backup
 
Rankings are based on readers' choice. 
1. BlackBerry Drops T-Mobile After Nasty Spat
2. Cisco, IBM Launch Internet of Things Consortium
3. Salesforce CRM Gets Industry Specific for Internet of Customers
4. IBM Applies Big Data Analytics To Fight Against Fraud
5. Intel Bets on Cloudera for Big Data Analytics
6. SAP HANA Data Warehouse App Gets Faster Analytics
7. Microsoft Clarifies E-Mail Snooping Policies After Windows 8 Leak
8. $200 'Micro' 3D Printer Earns Big on Kickstarter
9. Is Zuckerberg Nuts To Spend $2B on Oculus VR?
10. HP Rolls Out New Software-Defined Network Products
11. California DMV Investigates Possible Security Breach
12. Fast Seagate 6 TB Drive Offered for Enterprise Data Centers
13. Google Glass Finds a Home in Medical Education, Practice
14. Intel Aims To 'Reinvent the Desktop'
15. Smartphone Kill Switch Could Save Users $2.6B a Year
 

Network Security Spotlight
Heartbleed Could Cost Millions, Could Have Been Prevented
Early estimates of Heartbleed’s cost to enterprises are running in the millions. The reason: revoking all the SSL certificates the bug exposed will come at a very hefty price. Some say it all could have been avoided.
 
Michaels Says Nearly 3M Credit, Debit Cards Breached
Arts and crafts retail giant Michaels Stores has confirmed that a data breach at its POS terminals from May 2013 to Jan. 2014 may have exposed nearly 3 million customer credit and debit cards.
 
Google's Street View Software Unravels CAPTCHAs
The latest software Google uses for its Street View cars to read street numbers in images for Google Maps works so well that it also solves CAPTCHAs, those puzzles designed to defeat bots.
 

Enterprise Hardware Spotlight
Vaio Fit 11A Battery Danger Forces Recall by Sony
Using a Sony Vaio Fit 11A laptop? It's time to send it back to Sony. In fact, Sony is encouraging people to stop using the laptop after several reports of its Panasonic battery overheating.
 
Continued Drop in Global PC Shipments Slows
Worldwide shipments of PCs fell during the first three months of the year, but the global slump in PC demand may be easing, with a considerable slowdown from last year's drops.
 
Google Glass Finds a Home in Medical Education, Practice
The innovative headpiece may find its niche in markets where hands-free access to data can be a big advantage. Glass experiments for doctors are already under way, with some promising results.
 

Mobile Technology Spotlight
Review: Siri-Like Cortana Fills Windows Phone Gap
With the new Cortana virtual assistant, Windows catches up with Apple's iOS and Google's Android in a major way, taking some of the best parts of Apple's and Google's virtual assistants, with new tools too.
 
With Galaxy S5, Samsung Proves Less Can Be More
Samsung has produced the most formidable rival yet to the iPhone 5s: the Galaxy S5. The device is the fifth edition of the company's successful line of Galaxy S smartphones, and shows less can be more.
 
Facebook Rolls Out Potentially Intrusive Location-Sharing
Looking for friends? Facebook users in the U.S. will soon be able to see which of their friends are nearby, using a smartphone's GPS. Could be a cool feature in some cases, or way too much information.
 

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