Customer Service
Infor Buys Cloud CRM App Saleslogix

Infor Buys Cloud CRM App Saleslogix
Aiming to boost its CRM offerings, business application software and cloud services provider Infor has inked a deal to acquire Saleslogix’ cloud-based CRM application from Swiftpage.
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Health Agencies Use Dynamics CRM
A number of health and human service organizations have turned recently to Microsoft Dynamics CRM to improve their customer service and case management abilities, while keeping costs in tow.
Desk.com: Video Customer Support
The Salesforce Desk.com Support Center now lets you take customer service to a whole new level with a new feature that lets you deliver video to customers for self-service support.
Video Enhances Customer Service
Companies from Hertz to Target are rolling out one-click access to help via video chat. They're relying on an old adage: a real person, whose smiling face a customer can see, always wins.
Carriers Face Throttling Accusations
Verizon Wireless, AT&T, Sprint and T-Mobile are not providing consumers with enough information about their data-throttling practices as required by a regulatory rule, according to a consumer group.
Yelp CEO Reviews His Own Business
Unlikely venture celebrates success.
Small Biz: Calif. Gets F in Friendliness
Utah, Idaho and Texas were tops.
Oracle To Buy TOA Technologies
To boost field service capabilities.
Chief Customer Officers' Clout Grows
Especially in the tech sector.
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