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Customer Service
Salesforce Developing App SOS Button

Salesforce Developing App SOS Button
In its own interpretation of Amazon's Mayday button -- a live support system on Kindle Fire HDs -- Salesforce.com is introducing what it's calling the future of mobile app support with its Service SOS.
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Bezos Talks Grocery Delivery, Drones
CEO Jeff Bezos' annual letter to shareholders offers a glimpse into Amazon's internal workings and what it is aiming for in the future, with new grocery services and the touted drone delivery.
Watson Boosts Customer Engagement
The victory of IBM's Watson supercomputer on Jeopardy! demonstrated that computers could quickly process a vast amount of natural language content. Not surprisingly, businesses are taking notice.
Comcast Customer Service Makeover
With its $45 billion proposal to acquire Time Warner awaiting federal approval, Comcast CEO Brian Roberts vowed to bring Uber-like quality to the company's much-maligned customer service.
High Cost of Great Customer Service
The basics of good customer service, like courtesy and attentiveness, may be free. But great service? That's expensive. Can you truly offer great service and earn a respectable profit?
Customers Need Marketing's Attention
To build loyalty and boost satisfaction.
Loop Puts Credit, Debit Cards on a Fob
Mobile app for electronic payments.
Secure Mobile Payments Announced
Tap a new feature of Google's Android.
Poor IRS Service Hurts Taxpayers
Agency lost 10,000 staffers in 3 years.
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Business Intelligence
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Cloud Computing
Next Generation Data Center Is Here! Vblock™ Systems from VCE
 
Contact Centers
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Data Storage
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Enterprise Hardware
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Hardware
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1. BlackBerry Drops T-Mobile After Nasty Spat
2. Cisco, IBM Launch Internet of Things Consortium
3. Salesforce CRM Gets Industry Specific for Internet of Customers
4. Intel Bets on Cloudera for Big Data Analytics
5. SAP HANA Data Warehouse App Gets Faster Analytics
6. Fast Seagate 6 TB Drive Offered for Enterprise Data Centers
7. $200 'Micro' 3D Printer Earns Big on Kickstarter
8. Is Zuckerberg Nuts To Spend $2B on Oculus VR?
9. Google Glass Finds a Home in Medical Education, Practice
10. HP Rolls Out New Software-Defined Network Products
11. Resetting All Passwords Now May Be Worst Heartbleed Fix
12. Last Security Patches Coming Tuesday for XP, Office 2003
13. Smartphone Kill Switch Could Save Users $2.6B a Year
14. Avaya Aims To End Network Waiting Game
15. ManageEngine Plug-In Monitors Data Center Security
 

Network Security Spotlight
Tech Giants Fund Initiative To Prevent Future Heartbleeds
Can more funding prevent Heartbleed vulnerabilities in future open-source software? A new Core Infrastructure Initiative at the Linux Foundation is attempting to find out.
 
What Verizon's Data Breach Report Can Teach Enterprises
It’s probably not a jaw-dropper, but cyberespionage is officially on the rise. And the use of stolen or misused credentials is still the leading way the bad guys gain access to corporate information.
 
Top Cyberthreats Exposed by Verizon Report
Beyond Heartbleed, there are cyberthreats vying to take down enterprise networks, corrupt smartphones, and wreak havoc on businesses. Verizon is exposing these threats in a new report.
 
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