Customer Service
Oracle To Buy TOA Technologies

Oracle To Buy TOA Technologies
In an effort to boost its field service capabilities, Oracle is buying TOA Technologies, a cloud-based provider of field service solutions that manage the "last mile" of customer service.
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Chief Customer Officers' Clout Grows
The position of chief customer officer is becoming "a staple of modern business" as companies look for new ways to sell, increase revenues and beat the competition, a new study finds.
FTC Wants Fix for Mobile Cramming
The U.S. Federal Trade Commission has issued new guidelines to curb “mobile cramming,” a troublesome practice that adds unauthorized third-party charges to mobile phone bills.
Watson's First Consumer-Facing Gig
Since appearing on Jeopardy, IBM's Watson supercomputer has been making a living using his super-intelligent knowledge base for business verticals. Now, Watson's been hired for his first customer service job.
Social Media Haters Speak Up
For all the complaining about Facebook and Google -- and all the comment rage you see on Internet news sites -- people are more satisfied with what they are experiencing online than they were a year ago.
Comcast Customer Service Fiasco
Lessons to be learned for all companies.
'May I Help You?' Asks Jibo the Robot
Social device could have business uses.
Why You Need To Hire a CCO
One reason: to increase the bottom line.
Chief Customer Officers Boost Profits
CCO Council reporting the benefits.
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