Customer Service
iOS 8: Connecting Biz, Customers

iOS 8: Connecting Biz, Customers
Apple's new mobile operating system, set for release Sept. 17, has a number of noteworthy features, including new customer engagement tools to help businesses boost sales and service.
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Google Tests Its Own Delivery Drone
While top technology companies are engaged in an "arms race" to develop drones that can quickly deliver goods to anyone anywhere, Google has revealed it successfully tested its own version.
Can iPhone Catch Up on Mobile Pay?
Apple's latest version of the iPhone may have a mobile wallet to pay for purchases with a tap of the phone. The iPhone 6 reportedly is equipped with near-field communication (NFC) technology.
Do You Need a Chief Customer Officer?
Good question. Curtis Bingham, founder and executive director of the Chief Customer Officer Council, has a good answer: Yes. As Bingham sees it, the question really isn't whether you need a CCO but when.
Glass Adds Voice Access to Contacts
The latest update to Google Glass will let users access their top 20 phone contacts with voice commands alone. A user can then choose a phone call, Google hangouts, e-mail or text messaging.
Infor Buys Cloud CRM App Saleslogix
Adding industry-specific functionality.
Health Agencies Use Dynamics CRM
To improve service and efficiency.
Desk.com: Video Customer Support
Aiming for a better self-service option.
Video Enhances Customer Service
Smiling faces soothe, dazzle customers.
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