|Chief Customer Officer Role Evolving
There’s been a lot of talk about making IT a competitive advantage in the enterprise. But for all the focus on technology, there's a growing movement focusing on traditional customer service.
|Sprint Dead Last in Consumer Survey
It may not be the top wireless provider by customer numbers, but users have boosted Consumer Cellular to the top spot in an annual satisfaction survey. Sprint, however, hits rock bottom.
|Microsoft Unveils Dynamics Upgrades
In front of a sold-out audience at the Microsoft Dynamics conference, company execs showed off how businesses are using Dynamics CRM to engage customers, boost their brands and collaboration.
|A Digital Shift in Ordering Takeout
There's been a shift in how restaurants satisfy their patrons' taste buds as online ordering services change the way people order takeout and delivery. The consequences are both sweet and sour.