Customer Service
Oracle To Buy TOA Technologies

Oracle To Buy TOA Technologies
In an effort to boost its field service capabilities, Oracle is buying TOA Technologies, a cloud-based provider of field service solutions that manage the "last mile" of customer service.
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Resource Center
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Chief Customer Officers' Clout Grows
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FTC Wants Fix for Mobile Cramming
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Comcast Customer Service Fiasco
Lessons to be learned for all companies.
'May I Help You?' Asks Jibo the Robot
Social device could have business uses.
Why You Need To Hire a CCO
One reason: to increase the bottom line.
Chief Customer Officers Boost Profits
CCO Council reporting the benefits.
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