Communications
BBM Now Available on Windows Phone

BBM Now Available on Windows Phone
BlackBerry's free Messenger chatting and voice app is out of beta and widely available for Windows Phone users, the company said. BBM offers secure messaging, Groups, Voice, Channels and more.
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Chief Customer Officers' Clout Grows
The position of chief customer officer is becoming "a staple of modern business" as companies look for new ways to sell, increase revenues and beat the competition, a new study finds.
Hangouts Now More Biz Friendly
It just got easier for businesses to use Google Hangouts. The tech giant no longer requires a Google+ profile for its video conferencing service. That's a big plus for sales calls and many other business uses.
FTC Wants Fix for Mobile Cramming
The U.S. Federal Trade Commission has issued new guidelines to curb “mobile cramming,” a troublesome practice that adds unauthorized third-party charges to mobile phone bills.
Call Center Training: Tips for Success
Are you responsible for training new reps for your call center? Or perhaps managing your call center agents and realizing it’s time for more training? Check out these helpful tips to ensure call center success.
Avaya Pressing Hard on Cloud-Based UC
Provides easier, faster provisioning.
Verizon Boosts FiOS Upload Speeds
All the better to share videos, photos.
Bell Labs Pushes Copper to 10 Gbps
Could reduce cost of adding broadband.
U.K. Wants Data Retention Law
After citizens right-to-privacy verdict.
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