Call Center Training: Tips for Success

Call Center Training: Tips for Success
Are you responsible for training new reps for your call center? Or perhaps managing your call center agents and realizing it’s time for more training? Check out these helpful tips to ensure call center success.
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Avaya Pressing Hard on Cloud-Based UC
The unified communications company just kicked off the first of several major moves it plans to optimize solutions and processes for delivering Collaboration-as-a-Service via the Avaya Collaborative Cloud.
Verizon Boosts FiOS Upload Speeds
Verizon is pushing upload speeds that match download speeds for its FiOS residential and work-at-home customers. The free upgrade aims to make it faster and easier to upload files and data to the cloud.
Bell Labs Pushes Copper to 10 Gbps
If you think copper wiring is ready to be put out to pasture, Bell Labs may have proved you wrong. The labs have developed a technique to transmit data over copper as fast as 10 gigabits per second.
U.K. Wants Data Retention Law
Concerned after a European court ruled in favor of citizens' right to privacy, Britain's prime minister pledged to force phone and Internet companies to store call and search records for a year.
Silent Circle Offers Roam-Free Plan
Takes on Skype, Viber, Google Voice.
T-Mobile Accused of Bogus Fees
FTC has filed a lawsuit for overcharges.
Outlook, OneDrive Crypto Upgraded
MS adds TLS, Perfect Forward Secrecy.
Warrantless Bulk Surveillance Legal
Judge denies conviction dismissal.
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