Business Intelligence
Do You Need a Chief Customer Officer?

Do You Need a Chief Customer Officer?
Good question. Curtis Bingham, founder and executive director of the Chief Customer Officer Council, has a good answer: Yes. As Bingham sees it, the question really isn't whether you need a CCO but when.
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Splunk Cuts Prices, Vows 100% Uptime
Cloud analytics service Splunk, which provides big-data solutions for "operational intelligence," has announced a 33 percent price cut and a new 100 percent uptime guarantee.
IBM Beefs Up Identity Intelligence
Big Blue is betting big on identity intelligence. IBM just acquired a private firm with security software to govern user access to apps and data across cloud and on-premise environments.
Many Sites Are Studying Consumers
Think you're in control? Think again. Facebook and OKCupid admitted they manipulated user experiences. But they're not the only ones studying unsuspecting customers. Retailers do much the same.
Chief Customer Officers' Clout Grows
The position of chief customer officer is becoming "a staple of modern business" as companies look for new ways to sell, increase revenues and beat the competition, a new study finds.
Watson's First Consumer-Facing Gig
Helps military adjust to civilian life.
HP Drops $50M on Hortonworks
Targeting enterprise big data needs.
Esri, SAP Team on Data Mapping
Visualization of business intelligence.
Chief Customer Officers Boost Profits
CCO Council reporting the benefits.
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