|Salesforce Gets Smart Virtual Agents
IntelliResponse recently launched its virtual agent system on the Salesforce1 AppExchange. It integrates with the Salesforce Service Cloud and helps contact center reps find answers fast.
|Smart CRM: ShoreTel Taps Salesforce
What do you get when you integrate ShoreTel with Salesforce.com? More unified communications and the ability to align calling data with data already in your CRM system, for better business intelligence.
|Oracle Tackles Mobile Security
Mobility. It’s not a new trend, but it’s a growing one. Indeed, the workforce is becoming more mobile and that mobility is driving security concerns that software giants like Oracle are trying to solve.
|Microsoft Updates Dynamics Family
Updates to the Microsoft Dynamics family are coming. The updated ERP solution, Dynamics AX 2012 R3, includes a new end-to-end apps and services framework and DIY apps creation tool.