Vienna, VA, December 20, 2012 -- Ringio, a leader in small and medium business CRM phone solutions, today announces its newest cloud-based innovation, the Ringio Call Center. Ringio Call Center, an affordable solution, enables a company's inbound and outbound call centers to work together from multiple locations to respond to calls intelligently and quickly.
"Call centers have hundreds or thousands of daily opportunities to make a positive brand impression." said Sam Aparicio, CEO of Ringio, "With Ringio Call Center, you can empower agents to turn each phone interaction into a relationship building opportunity. When everyone can see who is calling, and gets the right info on their computer screens, there's a magic transformation in people's attitude towards the customer."
Ringio's hosted call center application can be set up on computers and mobile devices from many locations in a matter of minutes. Offered as a Software-as-a-Service (SaaS) model lets a company avoid a large upfront cost. The call center comes with all the core features of Ringio's virtual PBX. The plug-n-play CRM-phone integration with the real time screen popup make Ringio's cloud based call center application more powerful than similar products.
Ashish Soni, CTO of Ringio, commented, "We are excited to extend the capabilities of the Ringio Technology Platform to support Queuing. The IVR and smart call queuing seamlessly connect customers or prospects to the call center agents. The virtual automatic call distributor (ACD) routes calls to agents based on their availability and knowledge about the caller."
Customers expect knowledgeable responses in the shortest possible time. Ringio Call Center empowers a business to reduce call wait time and make better, informed conversation with every customer.
For more information, visit: http://www.ringio.com/virtual-call-center.
Located in Vienna, Va., Ringio is the first cloud-based Rich Calling Service that intelligently routes calls to any phone along with relevant information about the caller -- making conversations more meaningful and productive. Integrating intelligent call routing and CRM data, Ringio provides capabilities previously available only through call centers and proprietary customizations -- bringing Rich Calling Service down-market to small and medium-size businesses for the first time. By enhancing conversations with context about the caller, Ringio enables companies to significantly improve their interaction and service with the people who matter to their business. Visit http://www.ringio.com for more information or connect with Ringio at LinkedIn, Twitter and Facebook.