CIO Today

CIO Today Network Sites:   Top Tech News  |   CIO Today   |   Mobile Tech Today   |   Data Storage Today
Daily Briefing for Technology's Top Decision-Makers
Vblock™ Systems:
Advanced converged infrastructure
increases productivity & lowers costs.

www.vce.com
Friday, April 18th 
24/7/365 Network Uptime!
This ad will display for the next 20 seconds. Please click for more information, or scroll down to pass the ad, or Close Ad.
Trending Topics:   Security Heartbleed Big Data Cloud Computing Windows XP Data Centers OS X Mavericks
Home
Enterprise Software
Enterprise Hardware
Big Data
Network Security
Cloud Computing
CRM Systems
Data Storage
Operating Systems
Communications
CIO Issues
Mobile Tech
Chips & Processors
World Wide Web
Business Briefing
After Hours
Press Releases
 
Free Newsletters
Top CIO News
 
Mobile Tech Today
 

Communications

NICE Systems Helps Emergency Call Centers Get Smart

NICE Systems Helps Emergency Call Centers Get Smart
August 13, 2012 2:01PM

Bookmark and Share
Recent enhancements to NICE Inform software can help emergency-service agencies solve and document crimes by integrating details from numerous sources, like cell phone audio, security camera videos, and 911 recordings. Once imported into the Inform organizer, the third party media can be synchronized to create an overall timeline.

APC has an established a reputation for solid products that virtually pay for themselves upon installation. Who has time to spend worrying about system downtime? APC makes it easy for you to focus on business growth instead of business downtime with reliable data center systems and IT solutions. Learn more here.

Although they're not yet at the level of Batman's harnessing all Gotham City cell phones in "The Dark Knight" to become one huge sensoring device, emergency services are beginning to utilize the vast, in-the-field multimedia army that ordinary citizens have become. On Monday, the Israeli company NICE Systems offered another step in that direction, with the release of an enhancement to its Inform multimedia incident information management solution.

The new offering provides the ability for security control centers and Public Safety Answering Points, or PSAPs, to utilize text, video and audio recordings from outside technology to become part of their incident timelines.

Useful for Prosecution and Training

NICE Inform is an existing application that helps emergency centers manage multimedia information about incidents, using media sources that the centers control or to which they have direct access. In addition to audio and video, the multimedia data can include police radio transmissions, geo-location positioning, or Web data.

The new enhancements add the ability for emergency centers to utilize media from third parties, such as smartphones. Other third party sources could include bank video management systems for ATM transactions and bank security, or similar systems in mass transit systems.

Once imported into the Inform organizer, the third party media is synchronized with existing media and the overall timeline.

We asked Diamond Chaflawee, NICE Systems' Director of Product Marketing, to describe a possible use case for the new enhancement.

He pointed to an example of, say, a robbery at a 7-11 convenience store. A nearby emergency response center with Inform would have the ability to utilize 911 call audio, radio traffic that dispatches the police, or a city surveillance camera near the store. The media-enhanced timelines, he said, "can show what dispatchers saw and what happened," and can be used later as evidence for legal prosecution or as material for training.

The Media Army

Now, he said, Inform can also handle video taken with the store's own security camera, or video or photos captured by a smartphone. Chaflawee noted that the emergency system can presently only use the audio from its sources in real time, so that the emergency center can, for instance, quickly retrieve the address information as needed from the 911 call.

Real time access to other kinds and sources of media is coming, he said, adding that the company already has developed "technology designed for real-time use, called NICE Situator."

Brad Shimmin, who covers social media for industry research firm Current Analysis, wonders whether emergency centers have procedures in place to utilize streams of media from the many mobile capture and transmission devices out there, especially if there was real-time access.

Chaflawee said that, "in general, emergency centers have an understanding" that real-time use of third-party media is coming as part of the Next Generation 911 technologies, and they know they have to get ready for it.

Tell Us What You Think
Comment:

Name:



 Communications
1. Online Access for the Deaf and Blind
2. FireChat Ignites New Way To Talk
3. EU Panel Approves Net Neutrality Rules
4. Avaya Ends Network Waiting Game
5. Zuckerberg Plan To Spread Net: Drones




 Most Popular Articles
1. BlackBerry Drops T-Mobile After Nasty Spat
2. Cisco, IBM Launch Internet of Things Consortium
3. Salesforce CRM Gets Industry Specific for Internet of Customers
4. IBM Applies Big Data Analytics To Fight Against Fraud
5. Intel Bets on Cloudera for Big Data Analytics

Have an informed opinion on this story?
Send a Letter to the Editor.
We want to know what you think.
Send us your Feedback.

 Related Topics  Latest News & Special Reports

  Google, Rockstar Suit Stays in Calif.
  Michaels: Nearly 3M Cards Breached
  'Like' Cheerios, Give Up Right To Sue
  Heartbleed Could Cost Millions
  Google Earnings, Sales Disappoint

 Technology Marketplace

Business Intelligence
Get real-time, cloud-based information services with Neustar.
 
Cloud Computing
BMC's I.T. solutions unleash the power of your business
Next Generation Data Center Is Here! Vblock™ Systems from VCE
 
Contact Centers
HP delivers the future of the contact center with HP Qfiniti 10.
 
Data Storage
Next Generation Data Center Is Here! Vblock™ Systems from VCE
Barium Ferrite (BaFe) is the future of tape.
2.5" Enterprise-class SATA & SAS SSDs for server & storage applications
 
Enterprise Hardware
Barium Ferrite (BaFe) is the future of tape.
2.5" Enterprise-class SATA & SAS SSDs for server & storage applications
 
Enterprise I.T.
BMC's I.T. solutions unleash the power of your business
 
Hardware
Protect your network with APC Smart-UPS battery backup
 
Network Security
Protect your network with APC Smart-UPS battery backup
 

Network Security Spotlight
Michaels Says Nearly 3M Credit, Debit Cards Breached
Arts and crafts retail giant Michaels Stores has confirmed that a data breach at its POS terminals from May 2013 to Jan. 2014 may have exposed nearly 3 million customer credit and debit cards.
 
Heartbleed Could Cost Millions, Could Have Been Prevented
Early estimates of Heartbleed’s cost to enterprises are running in the millions. The reason: revoking all the SSL certificates the bug leaked will come at a very hefty price.
 
Google's Street View Software Unravels CAPTCHAs
The latest software Google uses for its Street View cars to read street numbers in images for Google Maps works so well that it also solves CAPTCHAs, those puzzles designed to defeat bots.
 

Enterprise Hardware Spotlight
Vaio Fit 11A Battery Danger Forces Recall by Sony
Using a Sony Vaio Fit 11A laptop? It's time to send it back to Sony. In fact, Sony is encouraging people to stop using the laptop after several reports of its Panasonic battery overheating.
 
Continued Drop in Global PC Shipments Slows
Worldwide shipments of PCs fell during the first three months of the year, but the global slump in PC demand may be easing, with a considerable slowdown from last year's drops.
 
Google Glass Finds a Home in Medical Education, Practice
Google Glass may find its first markets in verticals in which hands-free access to data is a boon. Medicine is among the most prominent of those, as seen in a number of Glass experiments under way.
 

Mobile Technology Spotlight
Google Releases Chrome Remote Desktop App for Android
You're out on a sales call, and use your Android mobile device to grab a file you have back at the office on your desktop. That's a bit easier now with Google's Chrome Remote Desktop app for Android.
 
Amazon 3D Smartphone Pics Leaked
E-commerce giant Amazon is reportedly set to launch a smartphone after years of development. Photos of the phone, which may feature a unique 3D interface, were leaked by tech pub BGR.
 
Zebra Tech Buys Motorola Enterprise for $3.45B
Weeks after Lenovo bought Motorola Mobility’s assets from Google for $2.91 billion, Zebra Technologies is throwing down $3.45 billion for Motorola’s Enterprise business in an all-cash deal.
 

Navigation
CIO Today
Home/Top News | Enterprise Software | Enterprise Hardware | Big Data | Network Security | Cloud Computing | CRM Systems
Data Storage | Operating Systems | Communications | CIO Issues | Mobile Tech | Chips & Processors | World Wide Web
Business Briefing | After Hours | Press Releases
Also visit these Enterprise Technology Sites
Top Tech News | CIO Today | Mobile Tech Today | Data Storage Today

Services:
FreeNewsFeed | Free Newsletters | XML/RSS Feed

About CIO Today Network | How To Contact Us | Article Reprints | Services for PR Pros (In partnership with NewsFactor) | Top Tech Wire | How To Advertise

Privacy Policy | Terms of Service
© Copyright 2000-2014 CIO Today. All rights reserved. Article rating technology by Blogowogo. Member of Accuserve Ad Network.