SAN RAMON, Calif. and LAS VEGAS, June 12, 2013 -- Today, from IQPC Call Center Week, Five9 announced the latest release of its cloud
software, which includes a new mobile
app for contact center supervisors, enhanced multichannel capabilities, a PCI compliance solution and Mac support.
"At Five9 we are aggressively extending our solution footprint, and enhancing our cloud partnerships. These are key milestones in our journey to provide clients with the most robust cloud contact center software and ecosystem." Mike Burkland, president and CEO, Five9.
Contact Center Supervisors Go Mobile
The new Five9 mobile supervisor app for the iPad allows managers to monitor and manage staff from any location, whether it is walking throughout a contact center, in an airport or at a conference. With the new app, supervisors can:
- Text chat with agents from anywhere
- Monitor queues, stats and agents
- Listen to calls, whisper or barge-in
"Supervising agents is a key element of running an effective contact center. By empowering managers to leave their desk and walk among agents while accessing real-time data
about call volumes, quality and abandonment rates, we are creating a dynamic environment where adjustments can be made on the fly." Tom Schollmeyer, chief technology officer, Five9.
Multi-Channel Capabilities with LiveHelpNow
The latest release of the Five9 cloud contact center software includes new integrations that enable interactions with customers via email and chat. The new Five9 integration with LiveHelpNow email and chat improves agent productivity and customer satisfaction by:
- Eliminating the need for agents to toggle between applications
- Making it possible for agents to multitask and work on emails and chat while simultaneously taking calls
- Attaching multiple emails or chats to one case file, creating an ongoing thread of the customer conversation
Live chat is an excellent tool for increasing online sales and generating additional leads. TopTenREVIEWS has rated LiveHelpNow the top live chat support software for the last four years.
PCI Options with KomBea
Bolstering Five9's PCI compliance offerings, the latest release includes a new integration with KomBea; this allows agents using Five9 to securely exchange sensitive information with customers over the phone.
Support for Mac Environments
Based on market demand, the latest release of Five9 software now supports Mac environments.
Demos of the Latest Release
To see a demonstration of the latest release of the Five9 cloud contact center software, stop by the Five9 booth #515 at IQPC Call Center Week or join our webinar on Wednesday, June 19 at 10:00am ET.
Five9 is the leading provider of cloud contact center software, bringing the power of the cloud to more than 1,800 customers worldwide and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations of every size transition from premise-based software to the cloud. With unparalleled expertise, technology, and ecosystem of partners, Five9 helps businesses take advantage of secure , reliable, scalable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.