By Jennifer LeClaire / CIO Today. Updated October 11, 2013.
I've seen a blue screen of death (BSOD) on my Mac before, but never on my iPhone. But it seems plenty of people are seeing this scary sight.
Indeed, some iPhone 5S owners are reporting the dreaded BSOD after using specific apps. Among the list of apps associated with the BSOD are FaceTime, Safari, the camera, Pages, Keynote and Numbers. YouTube videos floating around show the BSOD lasts mere seconds before the screen darkens and the Apple logo pops up, which signals a reboot.
"I just got the new iPhone 5S in slate grey 32GB and I have AT&T," one user wrote in the Apple Support Communities. "When using my phone going in and out of apps, my phone's screen will suddenly turn solid blue for about 2 seconds, then the Apple logo will appear and it restarts my phone. Anyone else having this issue? It seems to happen more when I am exiting apps back to the home screen."
A Black Eye
Yes, others are having this issue. Another user wrote:
"I am having the same problem myself when using the Pages app to open my saved resume and then trying to email it to someone. If I do that, then go to open the Notes app that I have a typed message I want to copy and paste in the same email, as soon as I paste it in the email the screen goes blue and restarts. I have a feeling this is just a glitch that Apple needs to correct, not something from a corrupt backup that we installed from our old phones. Most of us seem to be having the same issue with the same apps. I hope this is fixed soon."
The list of fearful users goes on and on. And Roger Entner, a principal analyst at Recon Analytics, told us the BSOD is quite a black eye for a company that prides itself like Apple does on product excellence.
"Now and then phones are crashing. That is common. It's a small computer and small computers are crashing now and then. No matter how good the device is, crashes happen," he said. "If you can't recover from it, that's a massive issue. I am sure we are going to see a software patch very soon."
Is It Tim Cook's Fault?
Apple could not immediately be reached for comment and has not issued any public statements. It's not clear exactly what could be causing the problem but the issues are a departure from Apple's stellar user experience.
"In the past, Apple's initial releases were rock solid. And this one doesn't seem to be rock solid. Previously, you would expect to wait for a 1.1 version from Microsoft, but now its it's almost like Apple is facing the same issue," Entner said. "It happens but it's still disappointing."
Some will blame the glitch, whatever its root, on Apple CEO Tim Cook, or more specifically the lack of the late Apple co-founder Steve Jobs' hand in the pie. But Entner is not buying into that theory.
"I'm just saying, look at Apple Maps. Look at Apple Me. There are plenty of incidents where Apple had missteps under Steve Jobs as well," Entner said. "You have to give the people credit where it's due and I don't think we can blame the blue screen of death on the absence of Steve Jobs."